Frequently asked questions
The most common questions about Talynce, with links to the full article for each topic.
What it is
A single page of the most common questions, each linking to the full article with more detail.
General
What is Talynce? An AI-assisted ATS: candidate database, AI matching, automated screening (video interviews and, where enabled, AI phone calls), and pipeline management. See Welcome to Talynce.
Do I need technical knowledge to use it? No — every workflow uses guided forms in the dashboard.
Getting started
How do I sign up? With a business email at Sign up, then complete organization setup. See Sign up and set up your organization.
Why can't I see Administration or create a job? Check your role — viewers are read-only and members don't see Administration. See Roles and permissions.
I'm stuck on "Set your new password" — what do I do? Enter your temporary password and choose a new one; this happens when an admin sets/resets your password. See Roles and permissions.
Candidates and screening
Will a candidate get an email the moment I shortlist them? Often yes — see the full decision tree in From apply to video interview, including the important outreach-default gotcha.
Does watching or sending a dashboard video interview cost credits? No. Only video interviews created through the public API cost credits (10 each). See What credits cost.
Why can't I apply a global talent pool candidate to a job? They're masked until revealed (1 credit). See Global talent pool.
Does retaking a video interview keep the old recording? No — retake permanently deletes the previous answers and video. See Share and retake.
Pipeline
Why can't I remove a candidate from the pipeline? Removal is only available from the Applied column, generally for admins/the owning recruiter. See Pipeline drawer actions.
What's the difference between a pipeline status and a candidate response? A status is the hiring stage; a response is a disposition label after outreach. See Statuses, responses, and status emails.
Billing and credits
What's the difference between my plan and my credits? Your plan (free/flex) covers seats and monthly candidate-add limits; credits are a separate pay-per-use balance for reveals, outreach, API interviews, and AI Calling. See Plans and subscriptions and What credits cost.
I'm a member — why does the Credits page say Access denied? The Credits page is admin-only, even though the balance chip is visible to everyone. See Credits and purchases.
Why can't I buy credits right now? Free-plan, trial, and expired-subscription organizations can't purchase packs — upgrade to flex first.
Features not yet available
- Email Inbox exists but is still being built and hidden from the sidebar — use Team Messages for internal chat instead.
- Two-factor authentication is marked "Coming Soon" in Settings.
- Delete Account in Settings does not currently perform an action — contact Support for account deletion requests.
- Bulk WhatsApp/email screening directly from AI Match is not currently available as a button.