Cancellation & Refund Policy
Last updated: January 21, 2026
We want you to be completely satisfied with Talynce AI. This policy outlines our cancellation and refund procedures, designed to be fair and transparent. If you have questions about your subscription, our support team is here to help.
1. Cancellation Policy
You may cancel your subscription at any time through your account dashboard or by contacting our support team. Here's how cancellations work:
- Cancellations take effect at the end of your current billing period
- You retain full access to all features until the billing period ends
- No cancellation fees or penalties apply
- Downgrades to lower-tier plans are available anytime
2. Refund Eligibility
We offer refunds under specific circumstances to ensure customer satisfaction:
- Full refund within 14 days of initial subscription (money-back guarantee)
- Prorated refunds for plan downgrades
- Refunds for billing errors or duplicate charges
- Case-by-case refunds for technical issues preventing service use
3. Refund Processing
Refund requests are processed promptly and efficiently:
- Refunds are processed within 5-10 business days
- Original payment method will be credited
- Email confirmation sent upon refund completion
- Refund status can be tracked in account dashboard
4. Non-Refundable Items
The following items are not eligible for refunds:
- Partial month usage after 14-day trial period
- SMS/WhatsApp credits already consumed
- Custom integrations or development work
- Third-party service fees or API costs incurred
5. Subscription Changes
You can modify your subscription anytime:
- Upgrade to higher plans takes effect immediately
- Downgrade requests processed at next billing cycle
- Prorated charges/discounts applied automatically
- Seat additions/removals processed within 24 hours
Frequently Asked Questions
How do I cancel my subscription?
You can cancel anytime from your account dashboard under Settings > Billing, or contact our support team at [email protected]. Your access continues until the end of your billing period.
Can I get a refund after the 14-day trial?
Refunds after the trial period are evaluated on a case-by-case basis. We offer refunds for technical issues, billing errors, or other service-related problems that prevent normal usage.
What happens to my data after cancellation?
Your data is retained for 30 days after cancellation to allow for account reactivation. After this period, data is permanently deleted unless you request an export.
Can I pause my subscription instead of canceling?
Currently, we don't offer subscription pausing. You can cancel and reactivate your account anytime within 30 days to retain your data and settings.
How are prorated refunds calculated?
Prorated refunds are calculated based on unused days in your billing cycle. For example, if you cancel mid-month, you'll receive a refund for the remaining unused days.
Need Help?
Our support team is available to help with any questions about cancellations, refunds, or subscription changes. We're here to ensure you have the best possible experience with Talynce AI.