Test calls, analysis, and call logs

What it is

Three related views for a calling campaign: test calls (try the script yourself before it goes live), analysis (aggregate results for a campaign), and logs (every individual call made across your organization, with transcripts and credit spend).

Who can use it

Admins and members.

Where to find it

Test calls: campaign detail → Test calls
Analysis: campaign detail → Analysis
Logs: AI Calling Agent → Logs (detail at /dashboard/ai-calling-agent/logs/[id])

Test calls, analysis, and call logs screenshot

Steps

Before starting a campaign, place a test call to yourself or a colleague to verify the greeting and questions sound right.
After the campaign has run, open Analysis for aggregate outcomes across all recipients.
Use Logs to find any individual call — filter and open a call to see its transcript, duration, and credits charged.

Good to know

Test calls remain available at any time, even while a campaign is actively running — use them to verify script changes before they reach real candidates.
Test calls that aren't tied to a real recipient may appear in logs labeled as a direct test call rather than attributed to a candidate.
Credit cost accrues per call based on talk time (0.17 credits per 10 seconds) plus the one-time 50-credit number purchase — see What credits cost. Test calls also consume talk-time credits.

Common questions

Do test calls cost credits? Yes, the same talk-time rate applies.
Where do I find the transcript of a specific call? Open it from Logs.
Can I export call logs? Check the Logs page for an export option; if unavailable, use the analysis view for aggregate reporting.
Can I listen to the call recording, not just read the transcript? If a recording is available for the call, it's accessible from the same detail page as the transcript.
Do failed/unanswered calls still show up in logs? Yes, logs include unanswered and failed attempts alongside completed calls, generally without a talk-time charge for calls that never connect.