Job Description – AI Customer Success Manager

Department: Sales

Location: Gurgaon

Employment Type: Full Time

Reporting To: CTO

Experience Required: 3-6 years

Salary: 8–10 LPA

About IT is a fast-growing technology powerhouse enabling digital transformation through Cloud Excellence, Data & AI-Powered Growth, and Next-Gen Communication Solutions. We help businesses scale efficiently, cut operational costs, and stay future-ready.

Role Overview

We are seeking an AI Customer Success Manager to ensure customers successfully adopt and derive value from our AI-driven solutions. This role focuses on building strong client relationships, managing onboarding, and driving product adoption. You will work closely with product, engineering, and business teams to resolve issues and improve customer outcomes. The position requires a balance of technical understanding and customer-centric thinking. The ideal candidate is proactive, analytical, and passionate about AI-enabled technologies.

Key Responsibilities

• Act as the primary point of contact for customers using AI-driven products and solutions.

• Manage end-to-end customer onboarding and ensure smooth adoption of AI platforms.

• Understand customer business objectives and align AI use cases to drive measurable outcomes.

• Monitor customer health, product usage, and engagement metrics to ensure success.

• Proactively identify risks, address issues, and work to reduce customer churn.

• Collaborate with Product, Engineering, and Data teams to resolve technical or AI-related concerns.

• Gather customer feedback and translate insights into product and service improvements.

• Conduct regular check-ins, reviews, and success planning sessions with clients.

• Support upsell and cross-sell opportunities by identifying additional customer needs.

• Ensure customers follow ethical, secure, and responsible AI usage practices.

Requirements

• 1–3 years of experience in Customer Success, Account Management, or SaaS roles.

• Basic to strong understanding of AI, ML, or AI-powered software solutions.

• Experience working with B2B clients and managing multiple customer accounts.

• Strong communication, presentation, and relationship-building skills.

• Ability to explain technical or AI concepts in a clear, customer-friendly manner.

• Familiarity with CRM and customer success tools.

Preferred Qualifications

• Experience working with AI, data-driven, or automation platforms.

• Exposure to SaaS customer lifecycle management and retention strategies.

• Understanding of APIs, dashboards, or analytics tools.

• Background in technology, product, or consulting environments.

Key Personal Attributes

• Strong customer-centric mindset with a focus on long-term value creation.

• Excellent problem-solving and ownership-driven attitude.

• Ability to work independently in fast-paced environments.

• Proactive, empathetic, and solution-oriented approach.

• Curiosity and interest in emerging AI technologies and trends.

Why Join SEESEC?

• Be part of India's rising cloud & AI tech revolution.

• Fast-paced startup culture with innovation at its core.

• Exposure to the latest technologies and enterprise solutions.

• Competitive pay, high-growth learning, and performance-linked incentives.

Search Keywords

Customer Success, AI, Machine Learning, SaaS, B2B, Account Management, CRM, Onboarding, Churn Reduction, Product Adoption, Upsell, Cross-sell

(141 characters)

Boolean Search String

("Customer Success Manager" OR "Customer Success" OR "Account Manager") AND ("AI" OR "Machine Learning" OR "SaaS") AND ("CRM" OR "B2B") AND ("Onboarding" OR "Churn")

(165 characters)

Shortlisting Screening Questions (Mandatory Skills)

Q1. How many years of experience do you have in Customer Success, Account Management, or SaaS roles?

Question Type: Dropdown (0–1 yrs / 1–3 yrs / 3–5 yrs / 5+ yrs)

Q2. Do you have hands-on experience working with AI, ML, or AI-powered software products?

Question Type: Yes / No

Q3. Have you managed B2B client relationships or handled multiple customer accounts simultaneously?

Question Type: Yes / No

Q4. Which CRM or Customer Success tools have you used?

Question Type: Checkboxes (Salesforce, HubSpot, Gainsight, Zendesk, Freshdesk, Other)

Q5. Briefly describe a situation where you explained a technical/AI concept to a non-technical customer.

Question Type: Short Answer

Job Description – AI Customer Success Manager

Department: Sales

Location: Gurgaon

Employment Type: Full Time

Reporting To: CTO

Experience Required: 3-6 years

Salary: 8–10 LPA

About IT is a fast-growing technology powerhouse enabling digital transformation through Cloud Excellence, Data & AI-Powered Growth, and Next-Gen Communication Solutions. We help businesses scale efficiently, cut operational costs, and stay future-ready.

Role Overview

We are seeking an AI Customer Success Manager to ensure customers successfully adopt and derive value from our AI-driven solutions. This role focuses on building strong client relationships, managing onboarding, and driving product adoption. You will work closely with product, engineering, and business teams to resolve issues and improve customer outcomes. The position requires a balance of technical understanding and customer-centric thinking. The ideal candidate is proactive, analytical, and passionate about AI-enabled technologies.

Key Responsibilities

• Act as the primary point of contact for customers using AI-driven products and solutions.

• Manage end-to-end customer onboarding and ensure smooth adoption of AI platforms.

• Understand customer business objectives and align AI use cases to drive measurable outcomes.

• Monitor customer health, product usage, and engagement metrics to ensure success.

• Proactively identify risks, address issues, and work to reduce customer churn.

• Collaborate with Product, Engineering, and Data teams to resolve technical or AI-related concerns.

• Gather customer feedback and translate insights into product and service improvements.

• Conduct regular check-ins, reviews, and success planning sessions with clients.

• Support upsell and cross-sell opportunities by identifying additional customer needs.

• Ensure customers follow ethical, secure, and responsible AI usage practices.

Requirements

• 1–3 years of experience in Customer Success, Account Management, or SaaS roles.

• Basic to strong understanding of AI, ML, or AI-powered software solutions.

• Experience working with B2B clients and managing multiple customer accounts.

• Strong communication, presentation, and relationship-building skills.

• Ability to explain technical or AI concepts in a clear, customer-friendly manner.

• Familiarity with CRM and customer success tools.

Preferred Qualifications

• Experience working with AI, data-driven, or automation platforms.

• Exposure to SaaS customer lifecycle management and retention strategies.

• Understanding of APIs, dashboards, or analytics tools.

• Background in technology, product, or consulting environments.

Key Personal Attributes

• Strong customer-centric mindset with a focus on long-term value creation.

• Excellent problem-solving and ownership-driven attitude.

• Ability to work independently in fast-paced environments.

• Proactive, empathetic, and solution-oriented approach.

• Curiosity and interest in emerging AI technologies and trends.

Why Join SEESEC?

• Be part of India's rising cloud & AI tech revolution.

• Fast-paced startup culture with innovation at its core.

• Exposure to the latest technologies and enterprise solutions.

• Competitive pay, high-growth learning, and performance-linked incentives.

Search Keywords

Customer Success, AI, Machine Learning, SaaS, B2B, Account Management, CRM, Onboarding, Churn Reduction, Product Adoption, Upsell, Cross-sell

(141 characters)

Boolean Search String

("Customer Success Manager" OR "Customer Success" OR "Account Manager") AND ("AI" OR "Machine Learning" OR "SaaS") AND ("CRM" OR "B2B") AND ("Onboarding" OR "Churn")

(165 characters)

Shortlisting Screening Questions (Mandatory Skills)

Q1. How many years of experience do you have in Customer Success, Account Management, or SaaS roles?

Question Type: Dropdown (0–1 yrs / 1–3 yrs / 3–5 yrs / 5+ yrs)

Q2. Do you have hands-on experience working with AI, ML, or AI-powered software products?

Question Type: Yes / No

Q3. Have you managed B2B client relationships or handled multiple customer accounts simultaneously?

Question Type: Yes / No

Q4. Which CRM or Customer Success tools have you used?

Question Type: Checkboxes (Salesforce, HubSpot, Gainsight, Zendesk, Freshdesk, Other)

Q5. Briefly describe a situation where you explained a technical/AI concept to a non-technical customer.

Question Type: Short Answer