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Location: Gurgaon
Experience: 4–5 Years
Mandatory: Node.js – 4+ Years | Dialer/Telephony/IVR – 1–2 Years
Salary: Up to ₹18 LPA
Preference: Immediate Joiners | Delhi NCR candidates preferred
We are building an AI-native omnichannel dialer platform integrating voice, SMS, email, and chat to enable seamless customer interactions.
We are looking for a Backend Engineer with strong Node.js expertise and hands-on experience in dialer, telephony, and IVR systems.
Develop scalable RESTful APIs and backend services using Node.js.
Integrate telephony APIs for inbound/outbound calling, SMS, and communication channels.
Design and implement IVR flows, call routing, and automation.
Optimize call handling, queuing, and agent management for high concurrency.
Work with PostgreSQL and Redis for efficient data processing.
Ensure scalability, security, reliability, and performance.
Monitor, troubleshoot, and optimize backend services.
Collaborate with frontend, product, and engineering teams.
4+ years of backend development experience with Node.js.
1–2 years of hands-on experience in Dialer / Telephony / IVR projects.
Strong understanding of Telephony APIs and SIP protocols.
Experience with IVR flows and call routing.
Good knowledge of PostgreSQL and Redis.
Experience with call data, logs, and communication-related databases.
Cloud knowledge (AWS/Azure/GCP) is a plus.
Good problem-solving and communication skills.
HR Screening – Telephonic
In-person Assessment – Technical
Technical Interview – Virtual / Teams
Salary Discussion
Important: Candidates should preferably be from Delhi NCR as the technical assessment is conducted in person.
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Recruitment Team
MEGHA
Required
Preferred