JOB DESCRIPTION

Engagement Manager

Position Details

Role: Engagement Manager

Location: Hyderabad, India – On-site / Hybrid

Employment Type: Full-time

Experience: 7–12 years

Openings: 1

Hiring Urgency: Immediate

Working Hours: Core overlap with US Eastern Time (EST/EDT); comfortable supporting EST business hours

Reports To: Delivery Head

Compensation: Good resource at industry standards

Interview Process: 3–4 rounds

About the Role

AltrusAI is looking for an Engagement Manager who thinks like a consultant and delivers like an owner. This is a high-ownership delivery role focused on end-to-end offshore engagement management. The Engagement Manager will understand the client's business problem, shape solutions, lead the offshore team, and act as the single point of accountability for delivery outcomes.

Key Responsibilities

·        Own end-to-end delivery for one or more client engagements, including scope, planning, execution, quality, timelines, and outcomes.

·        Serve as the primary client contact; run status discussions, set expectations, surface risks early, and translate business needs into delivery plans.

·        Lead and coordinate cross-functional offshore teams including engineers, QA, Business Analysts, and other stakeholders.

·        Remove blockers, allocate work, manage priorities, and keep delivery on track across multiple time zones.

·        Understand the client's business context, challenge assumptions where appropriate, and proactively shape effective solutions.

·        Own project plans, sprint/release cadence, status reporting, risk and issue management, and stakeholder updates.

·        Manage scope and change requests and coordinate with clients and internal teams for effective resolution.

·        Be accountable for delivery quality and achievement of committed engagement objectives.

·        Drive retrospectives and continuous improvement initiatives that improve delivery predictability and client satisfaction.

Required Qualifications & Skills

·        Proven experience as an Engagement Manager, Delivery Manager, or Project/Program Manager owning offshore delivery for external clients.

·        Demonstrated end-to-end delivery ownership rather than purely Scrum ceremony facilitation or coordination.

·        Strong consultant mindset with the ability to understand business problems, ask the right questions, and shape solutions.

·        Strong and confident client-facing communication skills, including the ability to manage expectations and difficult conversations.

·        Willingness and ability to support EST business hours and maintain overlap with US-based clients and stakeholders.

·        Solid understanding of Agile/Scrum delivery, project planning, risk and issue management, and stakeholder management.

·        Experience leading cross-functional teams across multiple time zones.

·        Excellent written and verbal communication and strong stakeholder management skills.

Preferred / Nice to Have

·        Experience delivering no-code / low-code platform projects.

·        Experience in the insurance domain or with insurance clients.

·        Technical or solutioning background combined with delivery leadership experience.

·        PMP, CSM, or SAFe certification is desirable but not mandatory.

Educational Qualification

Bachelor's degree preferred. PMP, CSM, and SAFe certifications are desirable but not mandatory.

Success in This Role

·        Clients see the Engagement Manager as a trusted delivery partner, not just a status reporter.

·        Delivery remains predictable, with risks surfaced early and minimal surprises.

·        The offshore team is well-coordinated, unblocked, and aligned on priorities.

·        The Engagement Manager becomes the primary person relied upon by both the client and internal leadership for engagement outcomes.

Why This Role

This is a high-ownership, high-visibility opportunity for a professional who wants to run client engagements rather than simply administer projects. The role offers direct client exposure, meaningful delivery accountability, and the opportunity to shape how delivery is executed.

JOB DESCRIPTION

Engagement Manager

Position Details

Role: Engagement Manager

Location: Hyderabad, India – On-site / Hybrid

Employment Type: Full-time

Experience: 7–12 years

Openings: 1

Hiring Urgency: Immediate

Working Hours: Core overlap with US Eastern Time (EST/EDT); comfortable supporting EST business hours

Reports To: Delivery Head

Compensation: Good resource at industry standards

Interview Process: 3–4 rounds

About the Role

AltrusAI is looking for an Engagement Manager who thinks like a consultant and delivers like an owner. This is a high-ownership delivery role focused on end-to-end offshore engagement management. The Engagement Manager will understand the client's business problem, shape solutions, lead the offshore team, and act as the single point of accountability for delivery outcomes.

Key Responsibilities

·        Own end-to-end delivery for one or more client engagements, including scope, planning, execution, quality, timelines, and outcomes.

·        Serve as the primary client contact; run status discussions, set expectations, surface risks early, and translate business needs into delivery plans.

·        Lead and coordinate cross-functional offshore teams including engineers, QA, Business Analysts, and other stakeholders.

·        Remove blockers, allocate work, manage priorities, and keep delivery on track across multiple time zones.

·        Understand the client's business context, challenge assumptions where appropriate, and proactively shape effective solutions.

·        Own project plans, sprint/release cadence, status reporting, risk and issue management, and stakeholder updates.

·        Manage scope and change requests and coordinate with clients and internal teams for effective resolution.

·        Be accountable for delivery quality and achievement of committed engagement objectives.

·        Drive retrospectives and continuous improvement initiatives that improve delivery predictability and client satisfaction.

Required Qualifications & Skills

·        Proven experience as an Engagement Manager, Delivery Manager, or Project/Program Manager owning offshore delivery for external clients.

·        Demonstrated end-to-end delivery ownership rather than purely Scrum ceremony facilitation or coordination.

·        Strong consultant mindset with the ability to understand business problems, ask the right questions, and shape solutions.

·        Strong and confident client-facing communication skills, including the ability to manage expectations and difficult conversations.

·        Willingness and ability to support EST business hours and maintain overlap with US-based clients and stakeholders.

·        Solid understanding of Agile/Scrum delivery, project planning, risk and issue management, and stakeholder management.

·        Experience leading cross-functional teams across multiple time zones.

·        Excellent written and verbal communication and strong stakeholder management skills.

Preferred / Nice to Have

·        Experience delivering no-code / low-code platform projects.

·        Experience in the insurance domain or with insurance clients.

·        Technical or solutioning background combined with delivery leadership experience.

·        PMP, CSM, or SAFe certification is desirable but not mandatory.

Educational Qualification

Bachelor's degree preferred. PMP, CSM, and SAFe certifications are desirable but not mandatory.

Success in This Role

·        Clients see the Engagement Manager as a trusted delivery partner, not just a status reporter.

·        Delivery remains predictable, with risks surfaced early and minimal surprises.

·        The offshore team is well-coordinated, unblocked, and aligned on priorities.

·        The Engagement Manager becomes the primary person relied upon by both the client and internal leadership for engagement outcomes.

Why This Role

This is a high-ownership, high-visibility opportunity for a professional who wants to run client engagements rather than simply administer projects. The role offers direct client exposure, meaningful delivery accountability, and the opportunity to shape how delivery is executed.