Position Description (PD)

IT Infrastructure & Cloud Systems Administrator (Managed Services)

About the Role

Swift is seeking an experienced and proactive IT Infrastructure & Cloud Systems Administrator to manage and maintain our clients' IT environments. This is a hands-on technical role focused on infrastructure operations, cloud administration, monitoring, maintenance, and continuous improvement.

You will be responsible for ensuring customer systems remain secure, available, and performing optimally while providing Level 2/3 technical support where required.

This role is ideal for someone who enjoys working across a broad range of technologies rather than specialising in just one area.

Key Responsibilities

Infrastructure Administration

• Administer Microsoft Windows Server environments

• Manage Hyper-V virtualisation platforms

• Perform server health checks and maintenance

• Configure and maintain Active Directory

• Manage DNS, DHCP and Group Policy

• Perform storage management and capacity planning

• Monitor system performance and resolve infrastructure issues

• Maintain high availability where applicable

Cloud Administration

• Administer Microsoft 365 environments

• Manage Microsoft Entra ID (Azure AD)

• Manage Exchange Online

• Configure Microsoft Defender

• Administer SharePoint Online

• Manage OneDrive

• User onboarding/offboarding

• License management

• Conditional Access

• MFA administration

Preferred experience with:

• Azure Virtual Machines

• Azure Networking

• Azure Backup

• Azure Storage

• Azure Virtual Desktop

• Azure Security Center

• Azure Monitor

Network Administration

Manage and troubleshoot:

• Firewalls

• VPNs

• VLANs

• Routing

• Switching

• Wireless networks

• Internet connectivity

• Site-to-site VPNs

Experience with vendors such as:

• Fortinet

• Sophos

• Ubiquiti

• Cisco

• TP-Link Omada

• MikroTik (desirable)

Monitoring & Maintenance

• Monitor server health

• Monitor backups

• Monitor storage utilisation

• Review security alerts

• Monitor Microsoft 365 health

• Respond to monitoring alerts

• Patch management

• Firmware updates

• Preventative maintenance

Experience with RMM platforms is highly desirable.

Backup & Disaster Recovery

• Veeam Backup & Replication

• Microsoft 365 Backup

• Disaster recovery testing

• Restore testing

• Backup monitoring

Security Responsibilities

• Microsoft Defender

• Endpoint security

• Vulnerability remediation

• Security best practices

• MFA implementation

• Email security

• Secure configuration reviews

• Incident response assistance

Client Support

Provide Level 2 and Level 3 support including:

• Server issues

• Microsoft 365 issues

• Network troubleshooting

• Hyper-V troubleshooting

• Performance optimisation

• Root cause analysis

• Documentation

Required Skills

• Windows Server (2016/2019/2022)

• Hyper-V

• Active Directory

• Group Policy

• DNS

• DHCP

• Microsoft 365 Administration

• Exchange Online

• Microsoft Entra ID

• Microsoft Defender

• PowerShell

• Networking fundamentals

• VPN technologies

• Backup solutions

• Windows 10/11

Highly Desirable Skills

• Microsoft Azure

• Azure Virtual Machines

• Azure Networking

• Azure Backup

• Azure Monitor

• Azure Virtual Desktop

• Intune

• Autopilot

• Power Automate

• Microsoft Sentinel

• Linux administration

• Docker

• SQL Server

• Veeam

• VMware

• RMM platforms

• PSA platforms

Experience

Essential:

• 3+ years in Systems Administration or Infrastructure Engineering

• Experience supporting multiple environments

• Microsoft 365 administration

• Windows Server administration

• Hyper-V administration

Preferred:

• MSP experience

• Azure experience

• Cyber Security exposure

• Networking experience

Certifications (Preferred)

• Microsoft Certified: Azure Administrator Associate

• Microsoft 365 Certified: Administrator Expert

• Microsoft Certified: Identity and Access Administrator

• Fortinet NSE

• Cisco CCNA

• Veeam VMCE

• ITIL Foundation

Ideal Candidate

The ideal candidate is an experienced infrastructure engineer who is comfortable managing both on-premises and cloud environments. They enjoy variety, take ownership of technical issues, and can confidently support clients across Microsoft 365, Windows Server, Hyper-V, networking, and Azure. Experience in a managed services (MSP) environment will be highly regarded, as the role requires balancing proactive maintenance with responsive client support while maintaining excellent customer service.