The role
Job description
Overview
Systems Technicians support users with issues related to computer systems and act as the first line support for users hardware and software requirement in an office environment and offshore (or working remotely). They are also responsible for supporting the IT network and Audio-Video set up on any given site which requires IT functions.
What you'll Do Day-to-Day:
You’ll be responsible for a variety of support and project work across a wide range of technology, including but not limited to Windows PCs and Audio/Video conferencing devices, mobile devices, and an advanced communications infrastructure.
On a day-to-day basis, Systems Technicians will be required to troubleshoot, identify and resolve technical issues to ensure that IT equipment and software downtime is minimized, administration of various user hardware infrastructure systems and efficiency improvements.
What you'll do day-to-day
Ensure the installation, configuration and maintenance and troubleshoot issues related to IT hardware, software, network and AV equipment
Make repairs and respond to support calls (in person or over the phone) and prioritize requests for IT support
Supports remote users in a timely and efficient manner to minimize down time
Provide technical advice and explanation as required
Assist in training related to technical issues
Facilitate moves to ensure continuity of availability for the company's IT systems (software and hardware)
Assists in projects and Operational tasks with other IT teams or external vendors
Inventory keeping and report damaged/ broken equipment so that replacements can be ordered
Liaise with managers to ascertain user requirements and budgetary constraints
Monitor use of company IT systems and ensures compliance with company's IT security policies and standards
Understand the basic fundamentals of Networking, Unix and Windows infrastructure in order to quickly collect information, diagnose problems, and deploy changes broadly and safely.
Ability to utilize logs and understand how to parse them to aid in troubleshooting
Good understanding of all relevant operating systems (Windows/Linux) and their respective shells/system tools
Who we're looking for
The ideal candidate should have a degree in CS/IT with an experience of 1-4 years and have an interest in both building technology and helping others use it effectively.
Excellent interpersonal, communication, and organizational skills are critical, as the role involves working with colleagues across a diverse set of backgrounds, experiences, and projects.