Hi,

We are having opening for IT & Networking Technician – Mohali, Punjab

Job Summary: We are looking for an in‑House IT & Networking Technician is responsible for maintaining the daily technical operations of the CYS Mohali office. This role ensures smooth functioning of all computers, network equipment, software systems, and user support needs. The technician will handle troubleshooting, system maintenance, network stability, and coordination with the U.S. office when required.

Job Timing:  7:30 PM to 4:30 AM IST.

Position / Designation

IT & Networking Technician

Qualification

Diploma or Bachelor’s degree in IT, Computer Science, or related field.

Years of Experience

2+ years of experience in IT support or networking roles.

Permanent / Contract (If contract, period ?)

Permanent

Office / Remote / Hybrid

Office

Location

JLPL industrial are Sector 82, Mohali, Punjab

Number of posts

1

Gender

Male / Female

Annual CTC / Salary

As per industry 

Selection Process

1st round - Online

2nd & 3rd round - Face to Face 

Job Role & Responsibilities

·       1. User Support & Troubleshooting

·       Provide on‑site support for all staff regarding computer issues, software errors, login problems, and device malfunctions.

·       Install, configure, and maintain Windows desktops, laptops, printers, scanners, and office hardware.

·       Resolve issues related to email, Google Workspace, Teams, QuickBooks, and other business applications.

·       Assist remote U.S. staff with technical issues when needed.

·       2. Network Management

·       Monitor and maintain office network infrastructure including routers, switches, UniFi access points, and firewalls.

·       Troubleshoot internet outages, Wi‑Fi instability, IP conflicts, and connectivity issues.

·       Ensure secure and optimized network performance for all employees.

·       Maintain VLANs, DHCP settings, and network security policies as directed.

·       3. System Administration Support

·       Assist with user account creation, password resets, and access permissions.

·       Support maintenance of DNS, MX, SPF, and other email‑related configurations (under guidance from senior IT).

·       Maintain inventory of all IT assets, including laptops, desktops, peripherals, and network devices.

·       Perform routine system updates, patches, and antivirus checks.

·       4. Hardware & Software Maintenance

·       Set up new workstations, install required software, and ensure compliance with company standards.

·       Diagnose and repair hardware issues or coordinate with vendors for replacements.

·       Maintain backup devices, UPS units, and ensure power protection for critical systems.

·       5. Office Infrastructure Support

·       Support conference room equipment, webcams, microphones, and Zoom/Teams meeting setups.

·       Maintain Reserve PC or any workstation reservation/monitoring systems.

·       Ensure printers, scanners, and shared devices remain functional and updated.

·       6. Documentation & Reporting

·       Maintain logs of issues, resolutions, and system changes.

·       Document network diagrams, device configurations, and asset lists.

·       Report recurring issues or risks to the IT Systems & Network Administrator.

Skills & Qualifications

Required Skills & Qualifications

·       Diploma or Bachelor’s degree in IT, Computer Science, or related field.

·       3 years of experience in IT support or networking roles.

·       Strong knowledge of Windows OS, basic networking, and hardware troubleshooting.

·       Familiarity with UniFi network equipment (preferred).

·       Understanding of DNS, DHCP, IP addressing, and basic security practices.

·       Ability to diagnose issues quickly and communicate clearly with staff.

·       Strong organizational skills and attention to detail.

Preferred Qualifications

·       Experience with Google Workspace administration.

·       Knowledge of firewalls, VPNs, and remote access tools.

·       Experience supporting multi‑office or remote teams.

·       Basic understanding of cloud services and backup systems.

Soft Skills

·       Professional communication and customer‑service mindset.

·       Ability to work independently and take initiative.

·       Strong problem‑solving skills and patience with non‑technical users.

·       Reliability, confidentiality, and adherence to company policies.

Joining Date

Immediate