We are having an opening for L1 Desktop Support Engineer 

Payroll Company: TeamPlus Staffing Solution Pvt. Ltd.

Website: www.teamplusindia.in

Working Days: Monday to Friday

Job time: 12:00 am IST to 9:00 pm IST

Position

L1 IT Desktop Engineer 

Qualification

Bachelor’s degree in information technology, Computer Science, or related field (or equivalent experience)

Number of post

1

Office Location

Gurgaon Sector – 113

Job Type

Full Time

Gender

Male/Female

Industry

IT

Salary

As per company norms.

Previous Work Experience

2 to 3 years

Key Skills & Requirements

1. Desktop/Laptop Management:

a. Installation, configuration, and maintenance of desktops and laptops (Windows and few MAC based).

b. OS imaging, patch management, and performance optimization.

c. Hardware diagnostics and coordination with vendors for repair or replacement.

d. Ensuring antivirus, endpoint protection, and firewall configurations are up to date and compliant.

2. Software Support:

a. Installation, configuration, and troubleshooting of licensed software applications.

b. Support for Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint, etc.).

c. Managing OneDrive sync issues, SharePoint permissions/access, and Teams-

Related troubleshooting.

d. Basic support for browser-based applications, including Odoo and other SaaS

tools.

3. End-User Support:

a. Responding to and resolving user issues via ticketing system, email, phone, or in

person – this includes remote support also (AnyDesk, Remote admin,

TeamViewer, etc.).

b. User onboarding and offboarding:

i. Account setup (M365, email, access permissions).

ii. Device allocation and configuration.

iii. Managing shared resources such as distribution lists, shared mailboxes, and file access.

4. Identity & Access Management

a. Managing user accounts, password resets, MFA setup, and access control in

Microsoft 365.

b. Ensuring compliance with company IT security policies.

c. Periodic review of user access rights and permissions.

5. Network Assistance (Basic):

a. Basic troubleshooting of LAN, internet, and Wi-Fi connectivity issues.

b. Coordination with the central IT/network team or ISP for escalations.

c. Monitoring and reporting recurring connectivity issues.

6. Peripheral Device Support:

a. Installation, configuration, and maintenance of printers and scanners.

b. Setup of scan-to-email, scan-to-folder, and network printing.

c. Troubleshooting device connectivity and performance issues.

7. Asset Management:

a. Maintaining an accurate inventory of IT assets (hardware and software).

b. Tagging, tracking, and auditing devices.

c. Managing spare devices and replacement stock.

8. Security & Compliance:

a. Ensuring devices comply with security standards (antivirus, updates, encryption if applicable).

b. Reporting security incidents (phishing, malware, unauthorized access).

c. Assisting users with security best practices.

9. Reporting and Documentation:

a. Monthly reporting on:

i. Tickets/Issues resolved.

ii. SLA adherence

iii. Escalations and pending issues

b. Maintaining documentation and a knowledge base for recurring issues.

c. Assisting in creating user guides and basic training materials.

Joining

Immediate