The role
Job description
We are having an opening for L1 Desktop Support Engineer
Payroll Company: TeamPlus Staffing Solution Pvt. Ltd.
Website: www.teamplusindia.in
Working Days: Monday to Friday
Job time: 12:00 am IST to 9:00 pm IST
Position
L1 IT Desktop Engineer
Qualification
Bachelor’s degree in information technology, Computer Science, or related field (or equivalent experience)
Number of post
1
Office Location
Gurgaon Sector – 113
Job Type
Full Time
Gender
Male/Female
Industry
IT
Salary
As per company norms.
Previous Work Experience
2 to 3 years
Key Skills & Requirements
1. Desktop/Laptop Management:
a. Installation, configuration, and maintenance of desktops and laptops (Windows and few MAC based).
b. OS imaging, patch management, and performance optimization.
c. Hardware diagnostics and coordination with vendors for repair or replacement.
d. Ensuring antivirus, endpoint protection, and firewall configurations are up to date and compliant.
2. Software Support:
a. Installation, configuration, and troubleshooting of licensed software applications.
b. Support for Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint, etc.).
c. Managing OneDrive sync issues, SharePoint permissions/access, and Teams-
Related troubleshooting.
d. Basic support for browser-based applications, including Odoo and other SaaS
tools.
3. End-User Support:
a. Responding to and resolving user issues via ticketing system, email, phone, or in
person – this includes remote support also (AnyDesk, Remote admin,
TeamViewer, etc.).
b. User onboarding and offboarding:
i. Account setup (M365, email, access permissions).
ii. Device allocation and configuration.
iii. Managing shared resources such as distribution lists, shared mailboxes, and file access.
4. Identity & Access Management
a. Managing user accounts, password resets, MFA setup, and access control in
Microsoft 365.
b. Ensuring compliance with company IT security policies.
c. Periodic review of user access rights and permissions.
5. Network Assistance (Basic):
a. Basic troubleshooting of LAN, internet, and Wi-Fi connectivity issues.
b. Coordination with the central IT/network team or ISP for escalations.
c. Monitoring and reporting recurring connectivity issues.
6. Peripheral Device Support:
a. Installation, configuration, and maintenance of printers and scanners.
b. Setup of scan-to-email, scan-to-folder, and network printing.
c. Troubleshooting device connectivity and performance issues.
7. Asset Management:
a. Maintaining an accurate inventory of IT assets (hardware and software).
b. Tagging, tracking, and auditing devices.
c. Managing spare devices and replacement stock.
8. Security & Compliance:
a. Ensuring devices comply with security standards (antivirus, updates, encryption if applicable).
b. Reporting security incidents (phishing, malware, unauthorized access).
c. Assisting users with security best practices.
9. Reporting and Documentation:
a. Monthly reporting on:
i. Tickets/Issues resolved.
ii. SLA adherence
iii. Escalations and pending issues
b. Maintaining documentation and a knowledge base for recurring issues.
c. Assisting in creating user guides and basic training materials.
Joining
Immediate