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EXL

CX Pre Sales and Solution

Bangalore, Pune, Gurgaon, Noidahybrid11.0 - Any years₹0L - ₹48.00L

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Job Description

Job Details:

 

Position                :                 CX Pre Sales and Solutioning

Experience           :                 11+ Years

Location               :                 Noida/Gurugram/Pune/Bangalore (Hybrid with UK Shift 01:30 PM to 11:30 PM)


Role and Responsibilities:


  1. Technical Expertise:

    • Develop a deep understanding of Conversational AI, Smart Agent Assist, CCaaS and their technical capabilities.

    • Stay current with industry trends, emerging technologies, and competitor offerings.

  2. Customer Engagement:

    • Engage with prospective clients to understand their technical requirements and business challenges.

    • Conduct needs assessments and provide tailored technical solutions.

  3. Solution Demonstrations:

    • Deliver compelling product demonstrations that showcase the features and benefits of our solutions.

    • Customize demonstrations to align with the specific needs and use cases of potential customers.

  4. Collaboration with Sales:

    • Work closely with the sales team to understand customer goals and contribute to the development of winning sales strategies.

    • Assist in the preparation of technical proposals, RFP responses, and other sales materials.

  5. Technical Presentations:

    • Conduct technical presentations, both in-person and virtually, to convey the value proposition of our products/services.

    • Address technical inquiries and concerns during the sales process.

  6. Proof of Concept (PoC):

    • Lead the design and implementation of proof of concept projects to demonstrate the feasibility and effectiveness of our solutions.

  7. Customer Relationship Building:

    • Build and maintain strong relationships with customers, understanding their evolving needs and providing ongoing technical support.

Qualifications:

  1. Bachelor's degree in a technical field

  2. Proven experience in a technical pre-sales or similar role in the technology industry.

  3. Strong understanding of relevant technologies, including (but not limited to) [list specific technologies relevant to the company's products/services].

  4. Excellent presentation and communication skills, with the ability to convey technical concepts to both technical and non-technical audiences.

  5. Ability to work collaboratively in a team environment and interface effectively with internal teams.