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Key Responsibilities
Provide timely, empathetic, and technically sound assistance to customers using YugabyteDB.
Troubleshoot and resolve technical issues involving distributed databases, cloud infrastructure, APIs, and application integrations.
Collaborate closely with Engineering, Product, and Documentation teams to ensure customer needs are addressed effectively.
Maintain detailed case documentation and follow established support processes.
Contribute to knowledge base articles and support tools to enhance self-service capabilities for customers.
Continuously learn new technologies and expand your understanding of Yugabyte’s ecosystem.
Participate in a global on-call rotation, providing after-hours and Week-off support when assigned.
Required
Preferred