The role
Job description
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Responsible for providing technical leadership, architectural direction, and engineering strategy for the Marketing Agentic AI Platform. Leads the design and delivery of AI-powered marketing technology solutions across Agentic AI, Adobe Experience Platform (AEP), customer data platforms, customer journey orchestration, and cloud-native platforms.
Partners with Product, Architecture, Data Engineering, and Martech stakeholders to deliver scalable, secure, and innovative solutions that improve customer engagement, campaign effectiveness, and operational efficiency.
Job Description
Core Responsibilities
- Define and drive technical architecture for Agentic AI and Martech platforms.
- Lead the development of AI-powered copilots, intelligent automation solutions, and agent-based workflows.
- Provide technical leadership for Adobe Experience Platform (AEP), customer data platforms, and customer journey orchestration capabilities.
- Architect audience management, identity resolution, personalization, and real-time decisioning solutions.
- Establish engineering standards, governance, observability, and best practices for AI and platform solutions.
- Drive platform scalability, resiliency, security, reliability, and performance optimization.
- Lead CI/CD strategy, deployment automation, monitoring, and operational excellence initiatives.
- Conduct architecture reviews, technical design reviews, and complex troubleshooting activities.
- Mentor engineers and technical leads while promoting engineering excellence and continuous improvement.
- Partner with cross-functional teams to translate business requirements into scalable technical solutions.
Skills and Experience
- 12+ years of software engineering experience.
- 5+ years of experience leading large-scale enterprise platforms and technical initiatives.
- Deep expertise in software architecture, cloud-native applications, distributed systems, and enterprise integrations.
- 2+ years of hands-on experience with AI/ML, Generative AI, Agentic AI, and intelligent automation solutions.
- Experience designing and implementing AI-powered copilots, intelligent assistants, and agent-based solutions.
- Knowledge of Large Language Models (LLMs) such as Azure OpenAI, OpenAI GPT, Claude, Gemini, Llama, or equivalent enterprise AI platforms.
- Experience with Agentic AI frameworks such as LangChain, LangGraph, AutoGen, or similar orchestration frameworks.
- Experience designing Retrieval-Augmented Generation (RAG) solutions using enterprise knowledge sources and vector search technologies.
- Understanding of prompt engineering, contextual grounding, tool/function calling, agent orchestration, and AI workflow design.
- Experience implementing AI observability, evaluation, monitoring, governance, and responsible AI practices.
- Knowledge of AI security, privacy, guardrails, human-in-the-loop controls, and model evaluation methodologies.
- Experience with Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), or related Adobe technologies preferred.
- Strong understanding of DevOps, CI/CD, observability, reliability engineering, and production support.
- Excellent communication, stakeholder management, and technical leadership skills.
- Proven ability to influence architecture decisions and mentor engineering teams.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
10 Years +Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.