Salesforce Platform Knowledge – Understanding of Sales Cloud, Service Cloud, Experience Cloud, and custom objects
Testing Types – Functional, Regression, UAT, API testing (REST/SOAP), and Integration testing
Automation Tools – Selenium, Playwright
Apex Testing – Ability to validate triggers, classes, and batch jobs.
SOQL/SOSL – Writing queries to validate data in Salesforce.
Data Management – Experience with data loading tools (Data Loader, Workbench).
Test Management – Using Jira, Xray, Zephyr for test case management.
Agile/DevOps Practices – Familiarity with CI/CD pipelines (e.g., GitHub Actions).
Communication & Collaboration – Working with admins, developers, and business users.
Write and maintain unit tests to ensure high-quality code.
Proactive in approach and suggest testing solution.
Communicate effectively with client technical partners to clarify requirements and align on implementation.
RESPONSIBILITIES
Define and execute QA strategy, test plans, and scenarios for Salesforce implementations across Sales, Service, and Marketing Clouds.
Develop, review, and maintain manual and automated test cases/scripts covering Salesforce configurations, customizations, and integrations.
Implement and enhance test automation frameworks (e.g., Selenium, Provar, Copado) and integrate with CI/CD pipelines.
Identify, log, and manage defects using tools like JIRA/Azure DevOps, ensuring high-quality releases and adherence to Salesforce best practices.
Support release management, UAT, and production validation while ensuring performance, security, and compliance testing.
Mentor junior QA team members, conduct reviews, and drive continuous improvement in QA processes and practices.
PRIMARY SKILLS
Bachelor's or master's degree in computer science, Information Technology, or a related field.
4-6+ years of experience in QA and minimum 5+ years in Salesforce application
Agile Development: Experience working in Agile/Scrum teams, sprint planning, and estimation