Salesforce Platform Knowledge – Understanding of Sales Cloud, Service Cloud, Experience Cloud, and custom objects • Testing Types – Functional, Regression, UAT, API testing (REST/SOAP), and Integration testing • Automation Tools – Selenium, Playwright • Apex Testing – Ability to validate triggers, classes, and batch jobs. • SOQL/SOSL – Writing queries to validate data in Salesforce. • Data Management – Experience with data loading tools (Data Loader, Workbench). • Test Management – Using Jira, Xray, Zephyr for test case management. • Agile/DevOps Practices – Familiarity with CI/CD pipelines (e.g., GitHub Actions). • Communication & Collaboration – Working with admins, developers, and business users. • Write and maintain unit tests to ensure high-quality code. • Proactive in approach and suggest testing solution. • Communicate effectively with client technical partners to clarify requirements and align on implementation. RESPONSIBILITIES • Define and execute QA strategy, test plans, and scenarios for Salesforce implementations across Sales, Service, and Marketing Clouds. • Develop, review, and maintain manual and automated test cases/scripts covering Salesforce configurations, customizations, and integrations. • Implement and enhance test automation frameworks (e.g., Selenium, Provar, Copado) and integrate with CI/CD pipelines. • Identify, log, and manage defects using tools like JIRA/Azure DevOps, ensuring high-quality releases and adherence to Salesforce best practices. • Support release management, UAT, and production validation while ensuring performance, security, and compliance testing. • Mentor junior QA team members, conduct reviews, and drive continuous improvement in QA processes and practices. PRIMARY SKILLS • Bachelor's or master's degree in computer science, Information Technology, or a related field. • 4-6+ years of experience in QA and minimum 5+ years in Salesforce application • Agile Development: Experience working in Agile/Scrum teams, sprint planning, and estimation