The role
Job description
Role: Production Support Engineer – Java & Enterprise Integration
Experience: Preferably 4–8 years of relevant experience, with strong hands-on Java application support and JBoss middleware troubleshooting. Adjust the range based on the role level.
Mandatory technical skills
- Strong Core Java and J2EE fundamentals.
- Hands-on experience with JBoss EAP or WildFly application servers.
- Experience troubleshooting production applications, deployments, JVM issues, thread dumps, heap dumps and application logs.
- Strong Linux/Unix commands and SQL; Oracle experience preferred.
- Experience with production incident management, root cause analysis and SLA-driven support.
- Working knowledge of REST/SOAP APIs, XML and application connectivity.
Preferred integration skills
- IBM MQ or another enterprise messaging platform.
- SFTP, file transfer, batch processing and file-based integrations.
- EDI, AS2/AS3, Axway B2Bi, IBM ITXA or Sterling Integrator.
- Monitoring tools such as Dynatrace or Nagios.
- Experience supporting enterprise integration platforms with multiple upstream and downstream systems.
Target candidate profile
Candidates should be able to independently investigate production failures across Java applications, JBoss, messaging, file transfers, databases and infrastructure. We need hands-on troubleshooters who can identify root causes, restore service, and implement preventive fixes—not candidates whose experience is limited to ticket routing or monitoring dashboards.
Suggested sourcing keywords
Java Production Support, Java Application Support, JBoss Support Engineer, JBoss Administrator, Middleware Support, Integration Support Engineer, IBM MQ Support, Enterprise Application Support, L2/L3 Production Support, B2B Integration Support.