We are looking for a Microsoft Dynamics 365 Customer Engagement (CE) & Power Platform Technical Lead / Developer responsible for designing, developing, customizing, and supporting D365 CE and Power Platform solutions.

The role involves working closely with functional consultants, business users, architects, and integration teams to deliver scalable CRM and low-code/no-code solutions across Sales, Customer Service, Marketing, and Field Service modules.

The candidate should have hands-on experience in plugin development, Power Apps, Power Automate, Dataverse, integrations, customizations, and performance optimization within the D365 CE and Power Platform environment.

Key Responsibilities

• Design and develop customizations, plugins, workflows, Power Apps (Canvas and Model-Driven), and Power Automate flows in D365 CE and Power Platform.

• Lead technical design discussions and provide solution guidance to development teams.

• Work with functional teams to translate business requirements into scalable technical solutions across Sales, Customer Service, Field Service, and Marketing modules.

• Develop and maintain integrations using Dataverse APIs, Azure Logic Apps, Azure Service Bus, Power Platform connectors, and third-party web services.

• Build and manage PCF (Power Apps Component Framework) controls, custom connectors, and reusable components.

• Perform code reviews, troubleshoot technical issues, and enforce development best practices across the team.

• Support deployment using Azure DevOps pipelines, Power Platform ALM, solution packaging, and environment management.

• Optimize system performance, manage solution layers, and resolve production incidents.

• Prepare technical design documents, deployment notes, and support documentation.

Required Skill Sets

• Strong experience in D365 Customer Engagement (Sales, Customer Service, Field Service, Marketing).

• Hands-on knowledge of Power Apps (Canvas and Model-Driven Apps) and Power Automate.

• Experience with Dataverse (Common Data Service) — entities, relationships, security roles, and business rules.

• Proficiency in Plugin development using C# and JavaScript/TypeScript web resources.

• Knowledge of Power Platform integrations via Dataverse APIs, REST/OData APIs, and custom connectors.

• Experience with PCF (Power Apps Component Framework) for custom UI controls.

• Familiarity with Azure DevOps, Power Platform ALM, solution management, and deployment pipelines.

• Understanding of Power BI for embedded analytics and dashboards within D365 CE.

• Good troubleshooting, communication, and documentation skills.

Additional Skills for Technical Lead

• Ability to lead a team of developers and manage technical delivery across CE and Power Platform workstreams.

• Experience in solution architecture for Dataverse-first and Power Platform-first design patterns.

• Code review and quality governance experience.

• Knowledge of release management, environment strategy, and environment promotion processes.

• Ability to mentor junior developers and coordinate with business stakeholders and functional leads.

• Familiarity with Microsoft Copilot Studio and AI Builder for intelligent automation use cases.