All fields marked * are required
Role- Conversational AI - Sierra Engineer
Experience- 3+ yr
Location: Noida, Pune, Bangalore, Gurgaon
Model: Hybrid
Experience:
· 4–6 years total in Conversational AI / agentic or virtual-assistant development (e.g., Dialogflow CX, Amelia, Kore.ai, Rasa, LLM-based agents).
· 1–2 years hands-on Sierra, with at least one delivered/production Sierra project.
· Strong programming background in TypeScript / JavaScript.
Core Responsibilities
· Build and validate agents in Agent Studio using Journeys, Conditions, Rules, Policies, Tools, and Configuration.
· Implement code-defined agent behaviour in the Agent SDK (TypeScript/JSX on Sierra's custom runtime) using hooks, tool registration, and lifecycle events.
· Author instruction-driven and scenario-based simulations (Studio and code) and keep them stable and meaningful.
· Integrate agents with APIs and enterprise/contact-centre systems, including transfer/routing to queues and numbers with attached data.
· Participate in workspace-based development: merge requests, snapshots, and workspace reviews.
· Execute releases under guidance, respecting critical-simulation gates and approvals.
· Contribute to CI/CD (e.g., GitHub Actions) — running simulations and wiring release checks.
Mandatory Skills (per Sierra platform)
· Agent Studio: conversational design, customer journeys, and the block-based editor (Journeys, Conditions, Rules, Policies, Tools, Configuration).
· Agent SDK: TypeScript/JavaScript with JSX; SDK APIs (hooks, tool registration, lifecycle events); code-defined simulations; workspace/snapshot/release concepts.
· Simulations: writing instruction-driven and scenario-based tests; critical-simulation enforcement; stabilising flaky simulations.
Required
Preferred
All fields marked * are required
Role- Conversational AI - Sierra Engineer
Experience- 3+ yr
Location: Noida, Pune, Bangalore, Gurgaon
Model: Hybrid
Experience:
· 4–6 years total in Conversational AI / agentic or virtual-assistant development (e.g., Dialogflow CX, Amelia, Kore.ai, Rasa, LLM-based agents).
· 1–2 years hands-on Sierra, with at least one delivered/production Sierra project.
· Strong programming background in TypeScript / JavaScript.
Core Responsibilities
· Build and validate agents in Agent Studio using Journeys, Conditions, Rules, Policies, Tools, and Configuration.
· Implement code-defined agent behaviour in the Agent SDK (TypeScript/JSX on Sierra's custom runtime) using hooks, tool registration, and lifecycle events.
· Author instruction-driven and scenario-based simulations (Studio and code) and keep them stable and meaningful.
· Integrate agents with APIs and enterprise/contact-centre systems, including transfer/routing to queues and numbers with attached data.
· Participate in workspace-based development: merge requests, snapshots, and workspace reviews.
· Execute releases under guidance, respecting critical-simulation gates and approvals.
· Contribute to CI/CD (e.g., GitHub Actions) — running simulations and wiring release checks.
Mandatory Skills (per Sierra platform)
· Agent Studio: conversational design, customer journeys, and the block-based editor (Journeys, Conditions, Rules, Policies, Tools, Configuration).
· Agent SDK: TypeScript/JavaScript with JSX; SDK APIs (hooks, tool registration, lifecycle events); code-defined simulations; workspace/snapshot/release concepts.
· Simulations: writing instruction-driven and scenario-based tests; critical-simulation enforcement; stabilising flaky simulations.
Required
Preferred