The role
Job description
Responsibilities:
What Makes This Opportunity Unique
At Principal, you will have the chance to work in an Agile/Lean DevOps setting that fosters innovation and experimentation. Our customer-focused approach means you will work closely with end users and product owners to understand and promptly address business needs. With a solid focus on collaboration and diversity of thought, you will be part of a highly ambitious group committed to delivering flawless solutions!
Key Responsibilities
- Independently manage production incidents reported by business partners and provide resolution within defined SLAs
- Serve as the interface between business and technical teams, ensuring effective communication
- Document problem resolutions and new findings, updating Standard Operating Procedures (SOPs)
- Assist and train business partners on system usage and functionality
- Monitor system availability and communicate outages to relevant teams
- Resolve complex system problems and triage issues to appropriate technical teams when necessary
- Implement quick fixes to maintain system availability with minimal downtime
- Analyze, maintain, implement, test, and document system changes and fixes
- Deliver training to new team members and other teams on business processes and applications
- Manage overall workflow, including distribution of tickets and categorization of work items
- Develop permanent resolutions for recurring issues and build automation for repetitive tasks
- Serve as a domain expert for various applications and functionalities to assist business users
Requirements
- 4-6 Years demonstrated ability in Software Development
- Bachelor’s or Master’s degree in Computer Science, Technology, Engineering, Mathematics, or related fields, or equivalent professional experience (B.E. / B.Tech / M.S. / M.Tech / MCA).
Abilities
- Outstanding problem-solving and analytical abilities
- Strong documentation skills
- Superb communication and interpersonal skills
- Efficient time management and the capacity to work autonomously
- Positive attitude and interest in learning quickly
- Great teammate with a stretch outlook
- Ability to train junior team members
Qualifications:
Other
- Proficiency in various applications and their features
- Domain skills with a willingness to learn quickly
- Proficiency in SQL and understanding of databases
- Familiarity with MS Office and SharePoint
- High competence with excellent problem-solving and analytical skills
- Good interpersonal skills and the ability to influence collaborators
Competencies
- Make sound business decisions
- Embrace change
- Build strong partnerships
- Achieve results
- Act strategically
- Cultivate and lead talent
Additional Information:
Why Principal
At Principal, we provide an environment where your knowledge and enthusiasm for security can flourish. If you are prepared to become part of an upbeat group dedicated to excellence and innovation, we want to connect with you!
Our Engineering Culture
Operating in an Agile/Lean DevOps environment, we have encouraged a culture of creativity and experimentation throughout our development teams. As a customer-centric organization, we engage closely with our end users and product owners to understand and promptly address new business challenges. Collaboration is fundamental to all aspects of our work – from the products we produce to the exceptional service we extend. We are driven by the understanding that a mix of ideas, experiences, and viewpoints is key to designing excellent products and experiences for our customers. Join our highly ambitious team dedicated to delivering flawless solutions!