The role
Job description
About us
We’re an Australian company that sells PC parts and builds custom PCs. You’ll be the person customers talk to about orders, builds and warranty claims, and you’ll build tools that save our team time.
Schedule
28 hours a week: 3 days of 8 hours and 1 day of 4 hours
Work from home
Hours: 5 AM - 12 PM IST
Pay: ₹17,500 per month
See the pay note below before you fill this in.
What you’ll do
Answer customer enquiries by email, chat and social media (calls where needed)
Handle warranty claims end to end: verify the order, log the issue, and arrange repair, replacement or refund with suppliers
Troubleshoot PC hardware and software problems (no boot, no display, overheating, drivers, compatibility)
Build and maintain internal tools and automations: warranty tracker, order lookups, invoice workflows, reply systems
Write secure code: validate inputs, protect customer data and API keys, and handle logins and access correctly
Spot and report scams and fraud, such as phishing emails, fake warranty claims and chargeback attempts
Keep clear records and short documentation for everything you build
Review and maintain our account security: strong passwords, two-factor authentication and access limits
Required
Solid PC hardware knowledge from day one. No training provided.
Real coding ability in Python or JavaScript. You can explain every line you write, and you’ve built a working tool you can show us.
Security fundamentals: you understand common vulnerabilities (injection, weak authentication, exposed secrets, insecure file handling), how to store customer data safely, and how phishing and social engineering work. Familiarity with the OWASP Top 10 is expected.