The role
Job description
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.
You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.
Come make an impact every day at Zebra.
What We're Looking For:
This role is vital for maintaining our current sustaining engineering velocity, debugging driver, kernel-level, and AOSP stack issues, and executing immediate resolutions for high-priority customer escalations (SPRs) for key enterprise accounts.
Core Responsibilities & Impact
- Sourcing, analysing, and executing code fixes for priority Android OS BSP and driver-level issues .
- Actively managing and resolving customer escalations within strict SLA limits to maintain customer satisfaction (CSAT) among top-tier accounts.
- Participating in the weekly SPR cadence to ensure critical account SLAs remain compliant.
- Workbench & Technical Tooling: The engineer will have to work on developing ECRT Developer Workbench , also few other tools, Triage Kit, Zresolve ,Arrest, Arrival, Customer Health, and Engineering Design Feedback Risk and Business Impact of Non-Approval
Qualification
Minimum Qualifications: