Key Responsibilities

•Provide ongoing support and technical administration across client Microsoft 365 environments

•Monitor, maintain and enhance Microsoft 365 platforms to ensure stability, performance, security and usability

•Respond to service requests, incidents and escalations in line with managed services processes and service levels

•Troubleshoot and resolve issues relating to SharePoint Online, Teams, Power Platform and related Microsoft 365 technologies

•Perform platform configuration, administration and minor enhancements based on customer requirements

•Deliver proactive recommendations to improve governance, security, adoption, information architecture and operational efficiency

•Support and implement controlled changes, platform updates and service improvements within customer environments

•Assist with data migration activities, remediation tasks and post-migration support where required

•Contribute to documentation, knowledge sharing, runbooks and support procedures to strengthen service delivery

•Work closely with internal teams and customer stakeholders to understand priorities, manage expectations and deliver ongoing value

•Identify opportunities for service uplift, automation and continuous improvement across managed customer environments

Interpersonal Skills

•Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical stakeholders

•Ability to build trusted, long-term relationships with customers through responsive, high-quality support and advice

•Strong stakeholder engagement skills across a range of organisational levels, including operational teams, business users and executives

•Proven ability to manage competing priorities across multiple customers, requests and support activities

•A proactive and customer-focused mindset, with a strong commitment to service quality and continuous improvement

•Comfortable working collaboratively with internal delivery, support and account teams

•Strong problem-solving skills with the ability to investigate issues thoroughly and deliver practical, sustainable outcomes

Key Responsibilities

•Provide ongoing support and technical administration across client Microsoft 365 environments

•Monitor, maintain and enhance Microsoft 365 platforms to ensure stability, performance, security and usability

•Respond to service requests, incidents and escalations in line with managed services processes and service levels

•Troubleshoot and resolve issues relating to SharePoint Online, Teams, Power Platform and related Microsoft 365 technologies

•Perform platform configuration, administration and minor enhancements based on customer requirements

•Deliver proactive recommendations to improve governance, security, adoption, information architecture and operational efficiency

•Support and implement controlled changes, platform updates and service improvements within customer environments

•Assist with data migration activities, remediation tasks and post-migration support where required

•Contribute to documentation, knowledge sharing, runbooks and support procedures to strengthen service delivery

•Work closely with internal teams and customer stakeholders to understand priorities, manage expectations and deliver ongoing value

•Identify opportunities for service uplift, automation and continuous improvement across managed customer environments

Interpersonal Skills

•Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical stakeholders

•Ability to build trusted, long-term relationships with customers through responsive, high-quality support and advice

•Strong stakeholder engagement skills across a range of organisational levels, including operational teams, business users and executives

•Proven ability to manage competing priorities across multiple customers, requests and support activities

•A proactive and customer-focused mindset, with a strong commitment to service quality and continuous improvement

•Comfortable working collaboratively with internal delivery, support and account teams

•Strong problem-solving skills with the ability to investigate issues thoroughly and deliver practical, sustainable outcomes