JOB DESCRIPTION:

As the Lead SAP CS Consultant, you will be responsible for leading the design, implementation, and optimization of SAP Customer Service solutions. You will serve as the primary subject matter expert, bridging the gap between business requirements and technical execution. You will guide a team of functional consultants, collaborate closely with cross-functional teams (MM, FI, PP, ABAP), and manage senior stakeholder relationships to deliver robust, scalable enterprise solutions.

Key Responsibilities:

Solution Architecture & Delivery

•Blueprint & Design: Lead requirement-gathering workshops with business stakeholders, analyze complex business processes, and design end-to-end "To-Be" solutions.

•Hands-on Configuration: Perform and oversee advanced configuration and SAP CS (service contracts, service orders, repair processing, warranties).

•Integration Management: Ensure seamless integration of CS modules with other SAP modules (MM, FICO, PP) and external third-party systems via EDI/ALE/IDocs.

•S/4HANA Transformation: Drive the roadmap, impact analysis, and execution of moving from legacy SAP ECC environments to SAP S/4HANA (including Business Partner conversion and Settlement Management).

Team Leadership & Governance

•Technical Mentorship: Lead, mentor, and review the deliverables of junior and mid-level functional consultants.

•Quality Assurance: Define blueprinting standards, review functional specifications (FSDs), and establish robust testing strategies (Unit, Integration, and UAT).

•Change Management: Act as a trusted advisor to business leaders, managing expectations and steering steering-committee alignments on critical process changes.

Required Experience & Qualifications

Professional Experience

•Total Experience: 8+ years of experience in SAP functional consulting.

•Core Expertise: Minimum of 2–3 full lifecycle implementations and multiple rollout/support projects explicitly focusing on both SAP SD and SAP CS.

•Lead Experience: At least 3+ years in a lead or architect capacity managing small-to-mid-sized functional teams.

Technical & Functional Skill Set:

 •SAP CS (Customer Service): Service Contracts, In-house Repair Processing, Field Service Management, Warranty Tracking, Service Notifications/Orders, and Dipositioning.

•Technical/Cross-Module: Strong understanding of IDocs, EDI mapping, and debugging skills. Experience with S/4HANA, Fiori apps, and SAP Service Cloud/BRIM is highly preferred.

Education & Certifications

•Bachelor’s or Master's degree in Computer Science, Information Technology, Business Administration, or a related field.

•SAP Certification in SD or S/4HANA Sales is a strong advantage.

Key Behavioral Competencies

•Strategic Problem Solving: Ability to dissect complex legacy business problems and translate them into standardized SAP best practices.

•Communication & Stakeholder Management: Exceptional communication skills to articulate technical complexities to non-technical business leaders and executives.

•Adaptability: Comfort working in fast-paced environments with cross-geographical teams (e.g., onshore/offshore delivery models).

JOB DESCRIPTION:

As the Lead SAP CS Consultant, you will be responsible for leading the design, implementation, and optimization of SAP Customer Service solutions. You will serve as the primary subject matter expert, bridging the gap between business requirements and technical execution. You will guide a team of functional consultants, collaborate closely with cross-functional teams (MM, FI, PP, ABAP), and manage senior stakeholder relationships to deliver robust, scalable enterprise solutions.

Key Responsibilities:

Solution Architecture & Delivery

•Blueprint & Design: Lead requirement-gathering workshops with business stakeholders, analyze complex business processes, and design end-to-end "To-Be" solutions.

•Hands-on Configuration: Perform and oversee advanced configuration and SAP CS (service contracts, service orders, repair processing, warranties).

•Integration Management: Ensure seamless integration of CS modules with other SAP modules (MM, FICO, PP) and external third-party systems via EDI/ALE/IDocs.

•S/4HANA Transformation: Drive the roadmap, impact analysis, and execution of moving from legacy SAP ECC environments to SAP S/4HANA (including Business Partner conversion and Settlement Management).

Team Leadership & Governance

•Technical Mentorship: Lead, mentor, and review the deliverables of junior and mid-level functional consultants.

•Quality Assurance: Define blueprinting standards, review functional specifications (FSDs), and establish robust testing strategies (Unit, Integration, and UAT).

•Change Management: Act as a trusted advisor to business leaders, managing expectations and steering steering-committee alignments on critical process changes.

Required Experience & Qualifications

Professional Experience

•Total Experience: 8+ years of experience in SAP functional consulting.

•Core Expertise: Minimum of 2–3 full lifecycle implementations and multiple rollout/support projects explicitly focusing on both SAP SD and SAP CS.

•Lead Experience: At least 3+ years in a lead or architect capacity managing small-to-mid-sized functional teams.

Technical & Functional Skill Set:

 •SAP CS (Customer Service): Service Contracts, In-house Repair Processing, Field Service Management, Warranty Tracking, Service Notifications/Orders, and Dipositioning.

•Technical/Cross-Module: Strong understanding of IDocs, EDI mapping, and debugging skills. Experience with S/4HANA, Fiori apps, and SAP Service Cloud/BRIM is highly preferred.

Education & Certifications

•Bachelor’s or Master's degree in Computer Science, Information Technology, Business Administration, or a related field.

•SAP Certification in SD or S/4HANA Sales is a strong advantage.

Key Behavioral Competencies

•Strategic Problem Solving: Ability to dissect complex legacy business problems and translate them into standardized SAP best practices.

•Communication & Stakeholder Management: Exceptional communication skills to articulate technical complexities to non-technical business leaders and executives.

•Adaptability: Comfort working in fast-paced environments with cross-geographical teams (e.g., onshore/offshore delivery models).