The role
Job description
Job Description –AI Developer
Location: Pune/Noida/Bengaluru/Gurugram
Work mode: Hybrid(2 days WFO)
Shift: 1:00 PM -10:00PM
Experience: 3+yrs
Mandatory Skills-
Chatbot, voice experience; voice Conversation AI and NLP
Groovy OR Python OR Nodejs (any one)
Mandatory AI platforms- Amelia, Agentic AI
Basic Functions-
Strong experience in developing intent and utterances based logics and interaction flows on conversational AI
Strong experience in developing NLP based intent classification, routing and treatment of customer interactions
Development experience and integration expertise in Conversational AI, NLP/NLU modelling, and Omni channel communication platform
Solution architect experience with in-depth understanding of application architecture, enterprise application design, SOA, and cloud native applications
Understanding of UI elements, APIs, Database interfaces etc.
Own the technical solution and ensure all technical aspects are implemented as designed
Must have ability to create high and low level design, architecture documents
Must assess risk involved in the project and highlight and mitigate to drive outcome
Identify and analyze information related to existing client systems visibly show the handoffs/handshakes between the various system, departments in the organization
Ensure best practices is followed while coding or integrations & perform code/ integration review
Work closely with stake holders to identify issues or bottlenecks within operations processes and come up with innovative solutions to increase efficiency and effectiveness of operations
Develops tasks / objects using core workflow principles that are efficient, well structured, maintainable and easy to understand
Revert with timelines on fixes of UAT observations
Provide post implementation support to all changes
Keep the project manager and product committee informed of task accomplishment, issues and status
Ensure compliance with company & IT procedure, policies, and documentation requirements (Feasibility study, BRD, Release Notes) across project phases, guidelines around coding standards and development best practices.
Perform Technical documentation as per the Project lifecycle
Share and follow best practices, development & deployment methodologies with other team members
Essential Functions
Good communication and presentation skills
Self-motivated, team player, action and results oriented.
Process driven and conceptual thinking
Change Management skills
Innovative thinker
Quick and agile learner
Working across cultures with sensitivity, partnering, driving with a focus on business impact
Primary Internal Interactions
Senior Business Leadership
Service Delivery Managers
Digital transformation team
ISG Team
Primary External Interactions
Client Teams – especially Client Business & Technology Teams.
External Vendors –Product & Services Vendors/Partners, Industry/Business forums