Skill required: Order to Cash - Account Management
Designation: Delivery Lead Manager
Qualifications:BCom/CA Inter
Years of Experience:13 to 18 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
Visit us at www.accenture.com
What would you do?
The Role
The incumbent should be an expert in OTC & Sales Admin lifecycle and will be responsible for
- For driving the process improvement, strategy, governance and end to end performance for OTC &
Sales Admin processes.
- The role is also expected to perform the smooth transition for OTC & Sales Admin sub-processes.
- He / She must have independently managed the Accounts payable process for international client,
worked in BPO organization in a prior assignment(S) at least 10 years driving business
transformation.
Functional Responsibilities:
- Define and design processes: Design, document, and manage the end-to-end OTC process, Order
placement till billing, cash application & AR reconciliation
- Create and enforce global policies, procedures, and standards to ensure process consistency and
compliance across all regions and business units.
- Identify inefficiencies and bottlenecks in the process and champion initiatives to drive continuous
improvement using methodologies like Lean or Six Sigma.
- Should be an expert in managing all sub-processes OTC.
- Must have experience of handling international clients in BPM organization.
- Must possess great interpersonal skills, must have experience of speaking to client leads and have
regular governance.
- Drive the people engagement, growth strategies, hirings, new scope discussion.
- Experience in due diligence, Solution validation for new processes.
- Track the progress of Knowledge Transfer, Transition progress and proactively work on deviation if
any to fix it.
- Drive process efficiency by improving business outcomes, Process metrics.
- Transformation of the process and reduction of cost, rework %
What are we looking for?
- Client Management NA
- Microsoft Excel
- Microsoft Excel VBA Programming
- 15+ years of F&A experience out of which 10 years in BPO and 9 years minimum with experience @ Lead roles in different capacities
- Minimum Bachelor’s degree in Finance Accounting or related field
- Advanced knowledge of F&A concepts and applications
- Strong understanding of F&A metrics and SLAs and the factors that influence them
Communication & Interpersonal skills
- Ability to interact with client finance leads, understands the business and process.
- Excellent in communication skills both oral and written as need to interact client leadership.
Should be able to articulate the things.
Good understanding of risks, issues and have thought process to anticipate the potential risks in a process and set mitigations plans/controls to eliminate or minimize the risks.
Roles and Responsibilities
- In this role you are required to identify and assess complex problems for area of responsibility
- The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors
- Requires adherence to strategic direction set by senior management when establishing near-term goals
- Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach
- Some latitude in decision-making in involved
- you will act independently to determine methods and procedures on new assignments
- Decisions individual at this role makes have a major day to day impact on area of responsibility
- The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
- Please note that this role may require you to work in rotational shifts