Role Summary

The Infrastructure Monitoring Engineer will be responsible for 24x7 monitoring, alert management, incident triaging, and first-level root cause analysis across enterprise IT infrastructure and applications to ensure service availability, performance, and SLA compliance.

Key Responsibilities

· Perform real-time monitoring of infrastructure and applications using enterprise monitoring tools (APM, NPM, Infra monitoring).

· Proactively detect, analyze, and respond to alerts related to servers, databases, networks, APIs, and application health.

· Conduct initial triage and impact assessment of incidents and coordinate with L2/L3 infra, application, and vendor teams.

· Monitor CPU, memory, disk, network, JVM, database, and API metrics and identify abnormal trends.

· Validate alerts, reduce false positives, and support alert tuning and threshold optimization.

· Track incidents end-to-end, ensure timely escalation, and maintain SLA/OLA adherence.

· Support change, deployment, and maintenance activities from a monitoring readiness perspective.

· Prepare daily health reports, dashboards, and management summaries.

· Assist in RCA activities by providing logs, metrics, timelines, and monitoring insights.

· Support audit and compliance requirements by providing monitoring evidence and reports.

Technical Skills Required

· Monitoring Tools: Dynatrace, VuNet, AppDynamics, Nagios, Zabbix, or equivalent

· Infrastructure:

o Servers: Windows Server, Linux

o Network: Basic understanding of TCP/IP, latency, packet loss, VLANs

· Application Monitoring: JVM, API response times, error rates, service availability

· Database Monitoring (Basic): Oracle / MS SQL / MySQL (connectivity, performance metrics)

· ITSM Tools: ServiceNow or equivalent (Incident, Problem, Change)

· Log Analysis: Kibana / ELK / Splunk (basic)

· Cloud Exposure (Good to have): Azure / AWS monitoring concept