Google CX (GECX) Developer

For a Google CX (GECX) Developer

Key Requirements - Google CX (GECX) Developer

1. Google Cloud Platform (GCP) Expertise

• Strong hands-on experience with Google Cloud Platform (GCP) services.

• Proficient in working with Cloud Run, including service/function invocation, deployment, monitoring, and troubleshooting.

• Good understanding of data navigation and integration within GCP environments.

• Experience in analyzing application logs, observability, debugging, and correlation IDs for issue resolution and performance monitoring.

2. Agentic AI & Conversational AI Development

• Experience building Agentic AI solutions and intelligent conversational agents using Large Language Models (LLMs).

• Strong understanding of AI agent architecture, including orchestration, guardrails, prompt engineering, context management, and real-time decision-making workflows.

• Hands-on experience with Google Agent Development Kit (ADK), Agent Builder, and conversational AI frameworks.

• Exposure to Google Contact Center AI (CCAI/CX Agent Studio) for developing and deploying customer-facing AI agents and virtual assistants.

3. Development & Integration Skills

• Strong programming expertise in Python.

• Experience integrating AI agents with enterprise applications, APIs, and backend services.

• Ability to build scalable, production-ready solutions with a focus on performance, reliability, and maintainability.

Preferred Profile

• Experience designing and implementing real-time customer engagement and automation solutions.

• Understanding of conversational AI best practices, agent workflows, and enterprise-grade CX platforms.

• Strong problem-solving and debugging skills across GCP and AI ecosystems.