The role
Job description
We are looking for a Channel Operations Specialist/ Customer Support Executive
Company Description
RAKwireless is a leading innovator in the Internet of Things (IoT) industry, dedicated to simplifying design complexities and accelerating time-to-market through its modular IoT solutions. Established in 2014 and headquartered in Shenzhen, China, the company operates R&D centers in Beijing and Xi'an and maintains strategic partnerships across Asia, Europe, and the Americas.
Driven by its "IoT Made Easy" philosophy, RAKwireless delivers high-performance, energy-efficient, and easy-to-deploy solutions for developers, system integrators, and IoT solution providers across a wide range of industries. Through its innovative hardware components and unified software ecosystem, RAKwireless aims to eliminate connectivity and interoperability barriers, empowering both emerging and established markets.
Join a dynamic IoT company that values collaboration, process excellence, and operational efficiency. If you enjoy organizing, supporting partners, and ensuring smooth execution of initiatives, this could be the perfect role for you!
Position: Channel Operations Specialist
Location: Palava, Dombivali
What You'll Do:
Support the rollout of new initiatives and programs for channel partners
Coordinate partner requests, inquiries, and support tickets to ensure timely resolution
Maintain communication and follow-ups with partners to foster strong relationships
Prepare reports and track key operational metrics
Collaborate with internal teams to improve processes and support business objectives
Help manage schedules and ensure timely execution of partner-related activities
What We're Looking For:
Strong communication skills: Clear and professional English (spoken and written)
Organized and detail-oriented: Able to manage multiple tasks and priorities effectively
Customer/partner-focused: Able to provide excellent support and maintain positive relationships
Tech-savvy: Comfortable using CRM platforms or partner management systems, with hands-on experience in Zendesk or similar ticketing platforms
Problem-solving skills: Able to handle requests and issues efficiently
Prior experience in channel operations, partner support, or related roles is preferred (2+ years)
Self-motivated and proactive: Able to work independently and suggest improvements
Location- iThink by Lodha, Palava, Opp to Xperia Mall, Dombival east
Working days- 5 days working. Sat & Sun fixed off
Candidate must communicate and written in english