Technical Support Engineer – Oracle Infrastructure/Advance Service Engineer

Job Title: Technical Support Engineer – Oracle Infrastructure/Advance Service Engineer

Experience: 10+ Years (flexible based on skill level)

Job Type: Contract

Work Mode: On-site / 24×7 rotational shifts

Location : Mumbai

Job Summary :

We are looking for a skilled Support Engineer with hands-on experience in Oracle Exadata, Oracle Linux, Oracle Private Cloud Appliance (PCA), and Solaris operating systems. The candidate will be responsible for infrastructure monitoring, incident management, troubleshooting, root cause analysis, and maintaining the availability and performance of enterprise Oracle platforms.

The ideal candidate should have strong Linux/Unix administration skills, exposure to Oracle engineered systems, and experience working in an enterprise production support environment.

Key Responsibilities

1. Oracle Exadata Support

Perform monitoring and operational support of Oracle Exadata infrastructure.

Troubleshoot Exadata-related hardware, storage, network, and operating system issues.

Monitor storage & server health, including cell services and disk status.

Support routine maintenance activities, patching, firmware updates, and system health checks.

Assist with incident analysis and coordination with Oracle Support for complex issues.

Monitor alerts, identify recurring problems, and contribute to root cause analysis.

2. Oracle Linux Administration

Perform installation, configuration, monitoring, and troubleshooting of Oracle Linux servers.

Manage user accounts, permissions, file systems, services, and system processes.

Troubleshoot CPU, memory, disk, network, and performance-related issues.

Support OS patching, kernel updates, package management, and vulnerability remediation.

Analyze system logs and resolve operating system incidents.

Perform basic scripting and automate routine operational tasks.

3. Oracle Private Cloud Appliance (PCA)

Provide operational support for Oracle PCA infrastructure.

Monitor compute nodes, storage, networking, and appliance health.

Troubleshoot infrastructure alerts, hardware failures, and connectivity issues.

Support virtual machine provisioning, lifecycle management, and resource monitoring.

Assist with patching, upgrades, configuration checks, and maintenance activities.

Coordinate with Oracle Support and relevant infrastructure teams to resolve complex issues.

4. Solaris Administration

Perform basic to intermediate administration of Oracle Solaris systems.

Monitor system performance, CPU, memory, storage, and network utilization.

Manage users, groups, file systems, services, and system logs.

Troubleshoot boot issues, service failures, file system problems, and OS-related incidents.

Provide support for Solaris Zones, ZFS, and Service Management Facility (SMF), where applicable.

Assist with patch management, system maintenance, and incident resolution.

5. Incident, Problem and Change Management

Handle L1/L2 infrastructure support tickets within defined SLAs.

Perform incident triage, escalation, and follow-up with resolver teams.

Execute approved changes, maintenance activities, and operational procedures.

Maintain technical documentation, SOPs, and knowledge-base articles.

Participate in on-call support and planned maintenance windows.

Required Technical Skills

Hands-on experience with Oracle Linux and/or Solaris administration.

Working knowledge of Oracle Exadata architecture and monitoring.

Exposure to Oracle Private Cloud Appliance (PCA).

Knowledge of server hardware, storage, networking, and virtualization concepts.

Experience with system monitoring, log analysis, incident management, and troubleshooting.

Basic shell scripting using Bash or KornShell.

Familiarity with ITIL-based incident, problem, and change management processes.