The role
Job description
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Observability & Monitoring Lead will drive the strategy, implementation, and operational excellence of enterprise observability and AIOps capabilities. This role will be responsible for enhancing service reliability, enabling proactive incident prevention, leveraging AI-driven monitoring solutions, and advancing autonomous operations across applications, infrastructure, cloud platforms, and digital workers.
Primary Responsibilities:
- Define and execute the enterprise observability and monitoring strategy
- Implement AI-powered monitoring, anomaly detection, and predictive alerting capabilities
- Lead observability platforms such as Zabbix, SolarWinds, and Splunk
- Develop dashboards, KPIs, SLIs, and operational health metrics
- Drive incident reduction through event correlation, root cause analysis, and automation
- Partner with application, infrastructure, cloud, and ServiceNow teams to improve service reliability
- Lead adoption of AIOps, GenAI, and Digital Worker solutions within operations
- Provide executive reporting, operational insights, and technology roadmaps
- Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements
Required Qualifications:
- 12+ years of experience in IT Operations, Monitoring, Observability, or SRE
- Solid experience with enterprise monitoring and observability platforms
- Hands-on knowledge of cloud technologies (Azure preferred), Kubernetes, and microservices
- Experience with AIOps, automation, and AI-enabled operational solutions
- Proficiency in Python, APIs, SQL, and dashboard development
- Solid understanding of ITIL Incident, Problem, and Change Management processes
- Proven excellent leadership, stakeholder management, and communication skills
Preferred Qualification:
- Experience leading global teams and large-scale operational transformation initiatives
Success Measures:
- Improved platform availability and reliability
- Reduction in MTTR and alert noise
- Increased automation and AI-driven operational efficiency
- Enhanced observability coverage across enterprise services
- Successful adoption of AIOps and digital worker capabilities
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.