The role
Job description
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Description – ManageEngine, Site24x7 & Percona MySQL Administrator
Experience
1–3 Years
Role
ManageEngine / Site24x7 & Percona MySQL Administrator
Job Summary
We are looking for a technically skilled professional with 1–3 years of experience in ManageEngine product administration, Site24x7 monitoring administration, and Percona MySQL database administration. The candidate will be responsible for day-to-day platform operations, monitoring configuration, troubleshooting, database health checks, and coordination with infrastructure and application teams.
Key Responsibilities
ManageEngine Product Operations
- Perform day-to-day administration and operational support of ManageEngine products.
- Configure and manage monitoring, alerts, dashboards, users, roles, and notifications.
- Perform device/server/application discovery and monitoring configuration.
- Troubleshoot monitoring-related issues and coordinate with OEM/vendor support when required.
- Manage product upgrades, patches, backups, and configuration changes.
- Monitor product health, performance, and availability.
- Prepare operational reports and maintain monitoring documentation.
Site24x7 Administration
- Administer and maintain the Site24x7 monitoring platform.
- Configure servers, network devices, applications, databases, URLs, and other monitoring components.
- Configure thresholds, alarms, escalation policies, and notification mechanisms.
- Manage Site24x7 agents and troubleshoot agent connectivity issues.
- Create dashboards, reports, availability reports, and performance reports.
- Monitor infrastructure and application availability and performance.
- Perform basic integration with ITSM, email, and notification platforms.
Percona MySQL Administration
- Perform basic to intermediate administration of Percona MySQL environments.
- Monitor database health, performance, connections, CPU, memory, disk, and replication status.
- Perform database/user creation, privileges, configuration changes, and routine maintenance.
- Troubleshoot common MySQL performance and connectivity issues.
- Monitor slow queries, locks, transactions, and database resource utilization.
- Perform backup verification and basic recovery activities.
- Support MySQL/Percona patching and version upgrades.
- Basic understanding of Percona XtraDB Cluster (PXC/Galera) will be an advantage.
Required Skills
- 1–3 years of experience in IT infrastructure/monitoring/database administration.
- Hands-on knowledge of ManageEngine products .
- Hands-on experience with Site24x7 administration and monitoring .
- Basic to intermediate knowledge of Percona MySQL administration.
- Good knowledge of Linux administration and troubleshooting.
- Understanding of TCP/IP, SNMP, HTTP/HTTPS and basic networking concepts.
- Good understanding of monitoring, alerting, dashboards, and incident management.
- Basic knowledge of SQL and MySQL performance troubleshooting.
- Good analytical and problem-solving skills.
Good to Have
- Experience with ManageEngine OpManager, Applications Manager, ServiceDesk Plus, or related products .
- Experience with Site24x7 ITOM/Infrastructure Monitoring.
- Knowledge of Zabbix, Grafana, Prometheus, or other monitoring tools .
- Knowledge of Percona Monitoring and Management (PMM).
- Basic knowledge of MySQL replication/PXC/Galera.
- ITIL/ITSM process knowledge.
- Experience working with enterprise production environments.
Key Competencies
- Monitoring & Operations
- Database Administration
- Incident & Problem Troubleshooting
- Performance Monitoring
- Vendor/OEM Coordination
- Documentation & Reporting
- 24x7 Production Support readiness