The role
Job description
Company: Suntrion Technosol Pvt. Ltd.
Job Location: Chennai, Tamil Nadu
Job Type: Full-time
Department: Application Support & Customer Service
Qualification: B.E. / B.Tech in Biomedical Engineering
Experience: Freshers and experienced candidates can apply
Job Description
We are looking for a motivated Biomedical Engineer to join our team and provide application support and customer service for our medical software solutions, including Hospital Information Systems (HIS), Picture Archiving and Communication Systems (PACS), and medical imaging applications.
The candidate will work closely with hospitals, radiologists, doctors, technicians, and IT teams to ensure the smooth implementation and effective use of our medical software applications.
Key Responsibilities
- Provide application support and technical assistance to hospital customers using medical software.
- Assist in the installation, configuration, implementation, and testing of medical software applications.
- Train doctors, radiologists, technicians, and hospital staff on software features and workflows.
- Troubleshoot application-related issues and coordinate with the development and technical teams for resolution.
- Support PACS, DICOM imaging workflows, radiology reporting, and other healthcare application modules.
- Assist with customer onboarding, software demonstrations, and user acceptance testing.
- Respond to customer queries through phone, email, remote support, and on-site visits when required.
- Document customer issues, troubleshooting steps, and resolutions.
- Coordinate with hospital IT teams to resolve connectivity, workstation, and application configuration issues.
- Collect customer feedback and communicate improvement requirements to the product development team.
Required Skills and Qualifications
- B.E. / B.Tech in Biomedical Engineering.
- Good communication and interpersonal skills.
- Interest in medical software, healthcare technology, and medical imaging systems.
- Basic knowledge of computers, Windows operating systems, networking, and software installation.
- Willingness to learn new software applications and healthcare workflows.
- Good problem-solving skills and a customer-focused attitude.
- Willingness to travel to hospitals for implementation and support, when required.
Preferred Skills
- Basic knowledge of PACS, RIS, HIS, or Electronic Medical Records (EMR).
- Familiarity with medical imaging modalities such as CT, MRI, X-ray, and ultrasound.
- Basic understanding of DICOM and medical imaging workflows.
- Experience in hospital application support, clinical applications, or medical equipment/software service.
What We Offer
- Opportunity to work with healthcare IT and medical imaging technologies.
- Hands-on experience in hospital software implementation and customer support.
- Exposure to PACS, radiology workflows, and healthcare software solutions.
- Learning and career development opportunities in healthcare technology.
Pay: ₹12,000.00 - ₹15,000.00 per month
Work Location: In person