All fields marked * are required
Strong IT Service Management (ITSM) process expertise
Experience operating within ITIL-aligned environments.
Deep hands-on experience across incident management, problem management and change management
Mandatory Core Skills
Major Incident Management – Command & Control
ITIL / ITSM Process Management
Problem Management & RCA
5 Whys, Fishbone, Fault Tree Analysis
Change Management & Change Governance
CAB Management
Risk Assessment & Operational Governance
Executive & Stakeholder Communication
Data / Trend Analysis & Continuous Improvement
ServiceNow / Remedy or equivalent ITSM tools
Enterprise Production / Critical Business Services
Strong Leadership & Decision-Making
Required