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EXL

Google Agent Assist Fullstack Developer

Bangalore, Pune, Noida, Gurgaonhybrid5.0 - 6.0 years₹0L - ₹32.00L
Skills

Required

dialogflowujetpythonnode.jsjavascriptgcp

Preferred

google cloudcloud functionspubsubcloud runbigquery
Job Description

Job Details:

 

Position                :                 Google Agent Assist Fullstack Developer

Experience           :                 7+ Years

Location               :                 Noida/Gurgaon/Pune/Bangalore

 

 

Job Description:

 

Role- Permanent/ Full time

Shift- 1:00 PM to 11: 00 PM (10 Hours Shift. Also depends on the project/work dependencies)

Working Days- 5 days

Work Mode- Hybrid

 

About the Role:

We are looking for an experienced and innovative Google CCAI Developer with 5–6 years of hands-on experience in building intelligent virtual agents and real-time AI solutions. You will play a key role in developing and enhancing customer experience using Google Cloud's Contact Center AI (CCAI) technologies, including Dialogflow, Generative AI, Agent Assist, Insights, and UJET integration.

Key Responsibilities:

  • Design, develop, and deploy virtual agents using Dialogflow CX/ES for voice and chat-based customer service.

  • Leverage Generative AI capabilities (Playbooks, Generators, and Data Stores) to build advanced conversational flows and personalized responses.

  • Integrate with the Google CCAI Platform and third-party systems like UJET to deliver scalable, production-grade contact center solutions.

  • Implement Agent Assist functionalities, including real-time transcription, intent detection, article suggestions, and automatic summarization to support live agents.

  • Utilize CCAI Insights to analyze agent-customer interactions, extract actionable trends, and drive continuous improvements.

  • Work closely with cross-functional teams (data engineers, cloud architects, QA) to ensure seamless deployment and ongoing maintenance.

  • Troubleshoot production issues and optimize agent flows for performance and accuracy.

  • Stay up to date with Google Cloud’s AI roadmap and contribute to AI/ML best practices within the team.

Required Qualifications:

  • Bachelor’s or Master’s degree in Computer Science, AI/ML, or a related field.

  • 5–6 years of professional experience in conversational AI development, with 2–3+ years in Google CCAI ecosystem.

  • Strong experience with Dialogflow CX and ES, including intent/entity design, context handling, webhook integration, and fulfillment.

  • Practical experience with Generative AI in Google Cloud (Playbooks, Generators, Data Stores).

  • Hands-on experience with UJET or similar platforms integrated with CCAI.

  • Expertise in Agent Assist APIs, real-time transcription, and summarization models.

  • Proficiency in programming languages like Python, Node.js, or JavaScript.

  • Familiarity with GCP services (e.g., Cloud Functions, Pub/Sub, Cloud Run, BigQuery) and cloud-based CI/CD practices.

Preferred Qualifications:

  • Google Cloud certification (e.g., Professional Cloud Developer, CCAI Engineer).

  • Knowledge of contact center operations and KPIs.

  • Experience with conversational analytics and optimization.

  • Exposure to data privacy, security, and compliance requirements in regulated environments.

Soft Skills:

  • Strong communication and stakeholder management skills.

  • Ability to work in a fast-paced, agile environment.

  • Analytical thinker with a passion for improving customer experience through AI.

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Google Agent Assist Fullstack Developer at EXL | Talynce Jobs