Job Details:

Position                :                 Google Agent Assist Fullstack Developer

Experience           :                 7+ Years

Location               :                 Noida/Gurgaon/Pune/Bangalore

Job Description:

Role- Permanent/ Full time

Shift- 1:00 PM to 11: 00 PM (10 Hours Shift. Also depends on the project/work dependencies)

Working Days- 5 days

Work Mode- Hybrid

About the Role:

We are looking for an experienced and innovative Google CCAI Developer with 5–6 years of hands-on experience in building intelligent virtual agents and real-time AI solutions. You will play a key role in developing and enhancing customer experience using Google Cloud's Contact Center AI (CCAI) technologies, including Dialogflow, Generative AI, Agent Assist, Insights, and UJET integration.

Key Responsibilities:

• Design, develop, and deploy virtual agents using Dialogflow CX/ES for voice and chat-based customer service.

• Leverage Generative AI capabilities (Playbooks, Generators, and Data Stores) to build advanced conversational flows and personalized responses.

• Integrate with the Google CCAI Platform and third-party systems like UJET to deliver scalable, production-grade contact center solutions.

• Implement Agent Assist functionalities, including real-time transcription, intent detection, article suggestions, and automatic summarization to support live agents.

• Utilize CCAI Insights to analyze agent-customer interactions, extract actionable trends, and drive continuous improvements.

• Work closely with cross-functional teams (data engineers, cloud architects, QA) to ensure seamless deployment and ongoing maintenance.

• Troubleshoot production issues and optimize agent flows for performance and accuracy.

• Stay up to date with Google Cloud’s AI roadmap and contribute to AI/ML best practices within the team.

Required Qualifications:

• Bachelor’s or Master’s degree in Computer Science, AI/ML, or a related field.

• 5–6 years of professional experience in conversational AI development, with 2–3+ years in Google CCAI ecosystem.

• Strong experience with Dialogflow CX and ES, including intent/entity design, context handling, webhook integration, and fulfillment.

• Practical experience with Generative AI in Google Cloud (Playbooks, Generators, Data Stores).

• Hands-on experience with UJET or similar platforms integrated with CCAI.

• Expertise in Agent Assist APIs, real-time transcription, and summarization models.

• Proficiency in programming languages like Python, Node.js, or JavaScript.

• Familiarity with GCP services (e.g., Cloud Functions, Pub/Sub, Cloud Run, BigQuery) and cloud-based CI/CD practices.

Preferred Qualifications:

• Google Cloud certification (e.g., Professional Cloud Developer, CCAI Engineer).

• Knowledge of contact center operations and KPIs.

• Experience with conversational analytics and optimization.

• Exposure to data privacy, security, and compliance requirements in regulated environments.

Soft Skills:

• Strong communication and stakeholder management skills.

• Ability to work in a fast-paced, agile environment.

• Analytical thinker with a passion for improving customer experience through AI.