The role
Job description
The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Summary:
What you need to know about the role-
AI Ops & Engineering, part of PayPal’s Site Reliability Engineering (SRE) organization, is seeking a Software Engineer to help build and grow our AI based Reliability Solutions Practice.
Meet our team
PayPal SRE is a continuous engineering discipline that combines software development and systems engineering to build and run scalable, distributed, fault-tolerant systems. The SRE team works together to drive continuous improvement in capacity and performance. AI Ops & Engineering team enables innovation and builds enterprise-wide platforms to support reliability.
Job Description:
Essential Responsibilities:
- Implements tasks within the Software Development Lifecycle (SDLC), receiving structure and oversight from more experienced staff
- Follows well-established internal conventions and standard procedures
- Understands internal standards & processes an applies them to make technical decisions
- Collaborates with peers, manager, and project lead to gain understanding of tasks and review solutions
- May contribute to code & design reviews
Minimum Qualifications:
- 1+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Additional Responsibilities & Preferred Qualifications**:**
Your way to impact
In this role, you’ll build scalable, reliable platforms and services that strengthen system reliability and improve engineering productivity across PayPal’s Site Reliability Engineering organization. Your work will enable automation at scale, reduce operational toil, and deliver real-time insights that help engineers across the business. Familiarity with AI or GenAI is a plus, and you’ll have opportunities to apply it where it adds value.
As an engineer in AI Ops & Engineering, you’ll contribute to how reliability engineering evolves at PayPal, helping shape architecture, best practices, and product direction. You’ll be part of a collaborative, high-performance team that brings modern technology into mission-critical environments.
Your day to day
In your day-to-day role, you will:
- Design, develop, and maintain scalable backend services and platforms for Site Reliability use cases using Java.
- Build and deploy production-grade applications and RESTful APIs that are scalable, secure, and maintainable.
- Collaborate cross-functionally with product, infrastructure, and SRE teams to translate reliability pain points into effective engineering solutions.
- Contribute to system design and architecture decisions that ensure scalability, reliability, and maintainability.
- Write clean, well-tested code, participate in code reviews, and follow engineering best practices.
- Share knowledge within the team.
- Where relevant, explore opportunities to apply AI/GenAI to improve automation and engineering workflows.
What do you need to bring-
- A Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
- 3+ years of experience designing, developing, and deploying scalable software
- Experience with front-end technologies such as React.js or Node.js.
- Strong Java coding skills, with hands-on experience building scalable applications and services.
- Experience with RESTful APIs, microservices, and cloud platforms.
- Solid understanding of system design principles and experience with large-scale, fault-tolerant distributed systems.
- Experience working in Agile, fast-paced environments, with the ability to collaborate across teams.
- Good analytical and problem-solving skills.
- Strong verbal and written communication skills.
- Flexibility and willingness to learn new technologies and adapt quickly.
Nice to have
- Knowledge of AI/GenAI concepts such as LLMs, prompt engineering, or RAG.
- Familiarity with tools like Python, LangChain, or LLM APIs.
Subsidiary:
PayPal
Travel Percent:
0
PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.
Who We Are:
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.