All fields marked * are required
Role Profile: Migration Coordinator
The role supports cloud migration projects by collecting, structuring and channeling all information required for a successful migration of customer systems and applications to the cloud. The focus is on high data accuracy and a smooth experience for workload owners throughout the migration process.
Responsibilities
Create, maintain and continuously update server inventory files relevant for the migration
Plan and conduct migration interviews with workload owners and document the results
Coordinate migration downtimes with workload owners and provide the collected information to the migration team
Coordinate the end to end migration of workloads together with the technical lead
Maintain documentation and records of the migration process, including issues and their resolution
Track and manage migration metrics after each completed migration
Support workload owners during testing of migrated workloads and confirm successful migration
Report migration metrics and status updates to the project manager
Support the technical team in daily migration activities
Work alongside experienced migration specialists and support the review of migration related applications and processes
Continuously update the interview questionnaire with input from the technical team
Required Skills
Strong customer service and communication skills
Ability to work independently, reduce complexity and deliver results
High accuracy and attention to detail combined with a problem solving mindset
Structured, organised and methodical way of working
Team player who values collaboration
Required Experience
Minimum 7 years of experience in technical support or a comparable customer service oriented environment
Experience in documenting technical issues in a structured manner
Experience with Jira or other ticketing systems and Excel
Good English skills (verbal and written)
German skills are a plus, not mandatory
Potential project start: October 26
Required
All fields marked * are required
Role Profile: Migration Coordinator
The role supports cloud migration projects by collecting, structuring and channeling all information required for a successful migration of customer systems and applications to the cloud. The focus is on high data accuracy and a smooth experience for workload owners throughout the migration process.
Responsibilities
Create, maintain and continuously update server inventory files relevant for the migration
Plan and conduct migration interviews with workload owners and document the results
Coordinate migration downtimes with workload owners and provide the collected information to the migration team
Coordinate the end to end migration of workloads together with the technical lead
Maintain documentation and records of the migration process, including issues and their resolution
Track and manage migration metrics after each completed migration
Support workload owners during testing of migrated workloads and confirm successful migration
Report migration metrics and status updates to the project manager
Support the technical team in daily migration activities
Work alongside experienced migration specialists and support the review of migration related applications and processes
Continuously update the interview questionnaire with input from the technical team
Required Skills
Strong customer service and communication skills
Ability to work independently, reduce complexity and deliver results
High accuracy and attention to detail combined with a problem solving mindset
Structured, organised and methodical way of working
Team player who values collaboration
Required Experience
Minimum 7 years of experience in technical support or a comparable customer service oriented environment
Experience in documenting technical issues in a structured manner
Experience with Jira or other ticketing systems and Excel
Good English skills (verbal and written)
German skills are a plus, not mandatory
Potential project start: October 26
Required