Technical Support Engineer

Job Details:

Position Title : Technical Support Engineer
Experience : 3- 8Years
Location : Bangalore/Pune (Hybrid)/Remote

Work Hours: This position is aligned with early morning IST hours(APJ Shift).

Weekend Schedule: This role requires weekend coverage. You will have two fixed, consecutive weekdays off (e.g., Tuesday-Wednesday)

Role Overview
We are seeking a Technical Support Engineer to join our growing Customer Support organization. While prior support experience is valuable, it is not a strict requirement — we’re looking for individuals with strong technical aptitude, problem-solving skills, and the right mindset to learn and thrive in a customer-focused support culture.

The ideal candidate will work collaboratively with customers to troubleshoot issues, guide them through technical challenges, and ensure they get the most out of YugabyteDB. 

Key Responsibilities

• Provide timely, empathetic, and technically sound assistance to customers using YugabyteDB.

• Troubleshoot and resolve technical issues involving distributed databases, cloud infrastructure, APIs, and application integrations.

• Collaborate closely with Engineering, Product, and Documentation teams to ensure customer needs are addressed effectively.

• Maintain detailed case documentation and follow established support processes.

• Contribute to knowledge base articles and support tools to enhance self-service capabilities for customers.

• Continuously learn new technologies and expand your understanding of Yugabyte’s ecosystem.

• Participate in a global on-call rotation, providing after-hours and Week-off support when assigned.

What We’re Looking For

• Experience: 3-5 years of industry experience in a technical role. 

• Strong technical foundation in at least two of the following: databases, distributed systems, cloud platforms (AWS, GCP, Azure), Linux/Unix administration, or programming/scripting (Python, Bash, Java, etc.).

• Excellent problem-solving and analytical skills, with the ability to learn new systems quickly.

• Strong communication skills — both written and verbal — to interact effectively with technical and non-technical audiences.

• Proactive, customer-first mindset, with patience and persistence when resolving issues.

• Ability to work independently in a fully remote environment while collaborating across global teams.

Nice to Have (but not required)

• Experience in a technical support, customer success, or DevOps/SRE role.

• Familiarity with open-source software and community-driven projects.

• Knowledge of PostgreSQL or other relational databases.