Requirements

• Proven experience as a helpdesk engineer or other customer support role for 5 or more years.
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Strong knowledge of operating systems and common software applications (Office Suite, email clients).
• Familiarity with networking concepts and troubleshooting basic network issues.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills.
• Customer-oriented, cool-tempered and always being professional
• Relevant certifications (e.g., CompTIA A+, Network+, ITIL) are not mandatory but it’s advantage.
• Previous experience in working with Architectural, Engineering or Construction firms is not mandatory but it’s advantage.
• Previous experience working in an IT Managed Service Provider firm is not mandatory but it’s advantage. Performance Metrics.
• Customer satisfaction ratings.
• Resolution rate and time for incidents, including escalated issues.
• Accuracy in documentation and contributions to the knowledge base.

Requirements

• Proven experience as a helpdesk engineer or other customer support role for 5 or more years.
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Strong knowledge of operating systems and common software applications (Office Suite, email clients).
• Familiarity with networking concepts and troubleshooting basic network issues.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills.
• Customer-oriented, cool-tempered and always being professional
• Relevant certifications (e.g., CompTIA A+, Network+, ITIL) are not mandatory but it’s advantage.
• Previous experience in working with Architectural, Engineering or Construction firms is not mandatory but it’s advantage.
• Previous experience working in an IT Managed Service Provider firm is not mandatory but it’s advantage. Performance Metrics.
• Customer satisfaction ratings.
• Resolution rate and time for incidents, including escalated issues.
• Accuracy in documentation and contributions to the knowledge base.