JD:

The EPPM Support Specialist is responsible for providing ongoing functional and technical support for the organization’s Enterprise Project Portfolio Management (EPPM) system. This includes system administration, issue resolution, user support, reporting, and continuous improvement to ensure smooth day-to-day operations.

Key Responsibilities

Support and troubleshoot EPPM system issues (Primavera, MS Project Online, etc.)

Manage users, access, configurations, and basic system administration

Assist end users with queries, training, and guidance

Maintain data quality, project setups, and system integrity

Generate standard reports and support dashboards

Handle minor enhancements and coordinate with IT/vendors for major issues

Requirements

10+ years of EPPM/PPM tool support experience

Hands-on experience with Primavera P6, Unifier, or similar tools

Basic understanding of project management concepts (schedule, resources, baseline)

Strong troubleshooting and communication skills

Duration:

1 Full-Time Equivalent (FTE) will be allocated during the first month of support.

Workload will be continuously monitored and assessed to forecast future demand. Resource allocation for subsequent phases will be adjusted based on support volume and business requirements.