All fields marked * are required
2. Service Delivery Head
JD Document
Job Title: Service Delivery Head
Experience: 15+ Years
Location: Gurgaon
Budget: ₹30 LPA
Notice Period: Maximum 60 Days
Job Summary
We are looking for an experienced Service Delivery Head to lead end-to-end service delivery operations across enterprise customers. The ideal candidate should have extensive experience in large-scale service delivery, SLA management, operational governance, P&L management, customer relationships, and team leadership.
Key Responsibilities
Lead end-to-end service delivery for enterprise customers.
Ensure SLA compliance, service quality, and customer satisfaction.
Define and monitor SLAs, KPIs, and operational metrics.
Manage P&L, budgeting, forecasting, cost optimization, and profitability.
Drive operational governance, service reviews, and performance reporting.
Manage customer escalations, critical incidents, and risk mitigation.
Build strong relationships with customers, vendors, and internal stakeholders.
Lead large, geographically distributed delivery teams.
Drive service improvement, automation, and process optimization.
Collaborate with Sales, Pre-sales, Project Management, and Technical teams.
Manage resource planning, capacity planning, budgeting, and utilization.
Establish governance frameworks and service management best practices.
Drive digital transformation and operational excellence initiatives.
Mandatory Skills
15+ years of IT Service Delivery / Managed Services / Infrastructure Services.
Enterprise Service Delivery.
SLA & KPI Management.
Service Governance.
P&L Management & Budgeting.
Customer & Stakeholder Management.
Incident, Problem & Change Management.
Large Team Management.
IT Infrastructure / Cloud / Managed Services experience.
Good to Have
ITIL certification or equivalent Service Management certification.
Experience in Digital Transformation and Automation.
Experience managing geographically distributed teams.
Mandatory Things to Check
Total Experience: 15+ years
Strong IT Service Delivery / Managed Services experience.
Enterprise customer service delivery experience.
P&L ownership is mandatory.
SLA/KPI and governance experience.
Customer escalation management experience.
Experience managing large teams.
Infrastructure/Cloud/Managed Services exposure.
Location: Gurgaon
Notice Period: Maximum 60 days
Budget fit: ₹30 LPA
Search Keywords — ≤200 Characters
Service Delivery Head, Service Delivery Manager, IT Service Delivery, Managed Services, SLA, Governance, P&L, IT Infrastructure, Cloud, Incident Management, Customer Management
Boolean Search — ≤200 Characters
("Service Delivery Head" OR "Service Delivery Manager") AND ("Managed Services" OR "IT Service Delivery") AND (SLA OR Governance) AND ("P&L" OR Profitability)
Required
Preferred
All fields marked * are required
2. Service Delivery Head
JD Document
Job Title: Service Delivery Head
Experience: 15+ Years
Location: Gurgaon
Budget: ₹30 LPA
Notice Period: Maximum 60 Days
Job Summary
We are looking for an experienced Service Delivery Head to lead end-to-end service delivery operations across enterprise customers. The ideal candidate should have extensive experience in large-scale service delivery, SLA management, operational governance, P&L management, customer relationships, and team leadership.
Key Responsibilities
Lead end-to-end service delivery for enterprise customers.
Ensure SLA compliance, service quality, and customer satisfaction.
Define and monitor SLAs, KPIs, and operational metrics.
Manage P&L, budgeting, forecasting, cost optimization, and profitability.
Drive operational governance, service reviews, and performance reporting.
Manage customer escalations, critical incidents, and risk mitigation.
Build strong relationships with customers, vendors, and internal stakeholders.
Lead large, geographically distributed delivery teams.
Drive service improvement, automation, and process optimization.
Collaborate with Sales, Pre-sales, Project Management, and Technical teams.
Manage resource planning, capacity planning, budgeting, and utilization.
Establish governance frameworks and service management best practices.
Drive digital transformation and operational excellence initiatives.
Mandatory Skills
15+ years of IT Service Delivery / Managed Services / Infrastructure Services.
Enterprise Service Delivery.
SLA & KPI Management.
Service Governance.
P&L Management & Budgeting.
Customer & Stakeholder Management.
Incident, Problem & Change Management.
Large Team Management.
IT Infrastructure / Cloud / Managed Services experience.
Good to Have
ITIL certification or equivalent Service Management certification.
Experience in Digital Transformation and Automation.
Experience managing geographically distributed teams.
Mandatory Things to Check
Total Experience: 15+ years
Strong IT Service Delivery / Managed Services experience.
Enterprise customer service delivery experience.
P&L ownership is mandatory.
SLA/KPI and governance experience.
Customer escalation management experience.
Experience managing large teams.
Infrastructure/Cloud/Managed Services exposure.
Location: Gurgaon
Notice Period: Maximum 60 days
Budget fit: ₹30 LPA
Search Keywords — ≤200 Characters
Service Delivery Head, Service Delivery Manager, IT Service Delivery, Managed Services, SLA, Governance, P&L, IT Infrastructure, Cloud, Incident Management, Customer Management
Boolean Search — ≤200 Characters
("Service Delivery Head" OR "Service Delivery Manager") AND ("Managed Services" OR "IT Service Delivery") AND (SLA OR Governance) AND ("P&L" OR Profitability)
Required
Preferred