Our policies regarding subscription management and plan modifications
This Subscription and Plan Changes Policy outlines the procedures for managing your Talynce subscription and the conditions under which plan changes may be processed. By subscribing to our services, you agree to the terms outlined in this policy.
Last updated: January 2025
1.1 Subscription Activation: Your Talynce subscription is activated immediately upon completion of the registration process and payment confirmation. You will receive a confirmation email with your account details and access instructions.
1.2 Subscription Plans: Talynce offers various subscription plans to meet different business needs. The features and limitations of each plan are clearly displayed on our pricing page.
1.3 Billing Cycles: Subscriptions are available on credit-based payments. Credits are purchased and consumed as you use our AI interview services.
1.4 Payment Methods: We accept major credit cards, debit cards, and select digital payment methods. All payment information is securely processed and stored in compliance with industry standards.
You can manage your subscription through your account dashboard, where you can view your current plan, credit balance, usage history, and purchase additional credits.
2.2 User Management: Depending on your account type, you can add, remove, or manage user access through your account settings.
2.3 Technical Support: If you experience any issues with your account or subscription, please contact our customer support team at support@talynce.com with your account details and a description of the issue.
3.1 Credit Purchase: You can purchase AI interview credits at any time through your account dashboard. Credits are available in various packages to suit different usage needs.
3.2 Credit Usage: Each AI interview session consumes credits based on the complexity and duration of the assessment. The credit cost for each type of interview is clearly displayed before starting.
3.3 Credit Expiration: Purchased credits are valid for 12 months from the date of purchase. Expired credits cannot be refunded or extended.
3.4 Credit Balance: You can check your current credit balance and usage history at any time through your account dashboard.
You can purchase additional credits or upgrade to higher-tier packages at any time. New credits are added to your account immediately upon payment confirmation.
If you need to modify your usage patterns or require custom pricing, contact our sales team for enterprise solutions and volume discounts.
5.1 Payment Processing: Payments are processed immediately upon credit purchase. You will receive an invoice and receipt via email for all transactions.
5.2 Payment Methods: We accept the following payment methods:
5.3 Currency: All prices are displayed in both USD and INR. You can switch between currencies based on your preference and location.
5.4 Tax Handling: Applicable taxes are calculated and displayed during checkout based on your billing address and local regulations.
6.1 Volume Discounts: Bulk credit purchases may be eligible for volume discounts. Contact our sales team for pricing information on large credit packages.
6.2 Enterprise Accounts: Organizations requiring custom billing arrangements, dedicated support, or specialized features can contact our enterprise team.
6.3 Custom Integrations: Enterprise clients may request custom API integrations or specialized interview formats for an additional fee.
7.1 Account Sharing: Credits within an organization account can be shared among authorized users as configured by the account administrator.
7.2 Credit Transfers: Credits cannot be transferred between different organizations or individual accounts.
7.3 Team Management: Team administrators can monitor credit usage and allocate credits to different team members or departments.
8.2 Service Availability: Talynce strives to maintain 99.9% uptime for our services. In the event of planned maintenance, we will provide advance notice through our status page and email notifications.
8.3 Service Credits: In the event of extended service disruptions, affected customers may receive bonus credits as compensation based on the duration and impact of the outage.
9.1 Auto-Replenishment Setup: You can set up automatic credit replenishment to ensure uninterrupted service. This feature automatically purchases credits when your balance falls below a specified threshold.
9.2 Threshold Configuration: You can configure the minimum credit balance and the number of credits to purchase automatically.
9.3 Notifications: You will receive email notifications before and after automatic credit purchases.
9.4 Disabling Auto-Replenishment: You can disable auto-replenishment at any time through your account settings.
10.1 Usage Dashboard: Your account includes detailed usage analytics showing credit consumption patterns, interview completion rates, and assessment outcomes.
10.2 Reporting: Generate reports on credit usage, interview statistics, and candidate performance for analysis and budgeting purposes.
10.3 Export Options: Usage data and reports can be exported in various formats (CSV, PDF, Excel) for further analysis or integration with other systems.
11.1 Talynce reserves the right to modify this Subscription and Plan Changes Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
11.2 We will notify customers of significant changes to this policy via email or through a notification on our platform.
11.3 Continued use of Talynce services after changes to this policy constitutes acceptance of the updated terms.
If you have any questions or concerns regarding this Subscription and Plan Changes Policy, please contact us: