This Subscription and Plan Changes Policy outlines the procedures for managing your Talynce subscription and the conditions under which plan changes may be processed. By subscribing to our services, you agree to the terms outlined in this policy.
1. Subscription Information
1.1 Subscription Activation: Your Talynce subscription is activated immediately upon completion of the registration process and payment confirmation. You will receive a confirmation email with your account details and access instructions.
1.2 Subscription Plans: Talynce offers various subscription plans to meet different business needs. The features and limitations of each plan are clearly displayed on our pricing page.
1.3 Billing Cycles: Subscriptions are available on monthly or annual billing cycles. Annual subscriptions are offered at a discounted rate compared to monthly billing.
1.4 Payment Methods: We accept major credit cards, debit cards, and select digital payment methods. All payment information is securely processed and stored in compliance with industry standards.
1.5 Free Trial: New users may be eligible for a free trial period. At the end of the trial period, your selected payment method will be automatically charged unless you cancel your subscription before the trial ends.
2. Account Management
2.1 Account Dashboard: You can manage your subscription through your account dashboard, where you can view your current plan, billing history, and upcoming payments.
2.2 User Management: Depending on your subscription plan, you can add, remove, or manage user access through your account settings.
2.3 Technical Support: If you experience any issues with your account or subscription, please contact our customer support team at support@talynce.com with your account details and a description of the issue.
3. Plan Changes
3.1 Upgrading Your Plan: You can upgrade your subscription plan at any time through your account dashboard. Upgrades take effect immediately, and you will be charged a prorated amount for the remainder of your current billing cycle.
3.2 Downgrading Your Plan: Plan downgrades can be requested through your account dashboard. Downgrades will take effect at the end of your current billing cycle to ensure uninterrupted service.
3.3 Feature Limitations: When downgrading, please note that you may lose access to certain features or have reduced usage limits. Any data associated with premium features may become inaccessible but will be retained for 30 days should you decide to upgrade again.
3.4 Processing Time: While most plan changes are processed automatically and take effect immediately, some changes may require review by our team, which can take up to 24 hours to complete.
4. Subscription Renewal
4.1 Automatic Renewal: All subscriptions are set to automatically renew at the end of each billing cycle unless canceled. You will receive a renewal notification email before your subscription renews.
4.2 Renewal Rates: Renewals will be charged at the current rate for your selected plan, which may differ from your original subscription rate if our pricing has changed.
4.3 Failed Payments: If a renewal payment fails, we will attempt to process the payment again over the next few days. During this time, your account will remain active. After multiple failed attempts, your subscription may be suspended until payment is successfully processed.
4.4 Payment Method Updates: You can update your payment method at any time through your account dashboard to ensure uninterrupted service.
5. Plan Exchange Eligibility
5.1 Exchange Period: You may exchange your current plan for a different plan at any time during your subscription period, subject to the following conditions:
- Your account is in good standing with no outstanding payments;
- You have not violated any terms of service;
- The requested plan is currently available in your region.
5.2 Custom Plans: If you have a custom plan with negotiated terms, plan exchanges may require review and approval by our sales team. Please contact your account manager for assistance.
6. Plan Exchange Process
6.1 Initiating a Plan Exchange: To request a plan exchange, you can:
- Use the plan change options in your account dashboard;
- Contact our customer support team at support@talynce.com with your account details and the plan you wish to switch to;
- Reach out to your dedicated account manager if you have one assigned to your organization.
6.2 Billing Adjustments: When exchanging plans, the following billing adjustments will apply:
- Upgrading to a higher-tier plan: You will be charged the prorated difference for the remainder of your current billing cycle;
- Downgrading to a lower-tier plan: The change will take effect at the end of your current billing cycle, and no refund will be issued for the current period;
- Switching between monthly and annual billing: This will be treated as a new subscription starting at the end of your current billing cycle.
6.3 Processing Time: Standard plan exchanges are typically processed within minutes if done through the dashboard. Requests requiring manual review may take up to 1 business day to process.
6.4 Confirmation: You will receive an email confirmation once your plan exchange has been processed, detailing the changes to your subscription and any billing adjustments.
7. Service Issues
7.1 Service Availability: Talynce strives to maintain 99.9% uptime for our services. In the event of planned maintenance, we will provide advance notice through our status page and email notifications.
7.2 Technical Issues: If you experience technical issues with our platform, please contact our support team with the following information:
- Your account email address;
- A detailed description of the issue;
- Screenshots or error messages, if applicable;
- Steps to reproduce the issue.
7.3 Service Credits: In the event of extended service disruptions that violate our Service Level Agreement (SLA), eligible customers may receive service credits according to the terms outlined in your subscription agreement.
8. Changes to This Policy
8.1 Talynce reserves the right to modify this Subscription and Plan Changes Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
8.2 We will notify customers of significant changes to this policy via email or through a notification on our platform.
8.3 Continued use of Talynce services after changes to this policy constitutes acceptance of the updated terms.
9. Contact Us
If you have any questions or concerns regarding this Subscription and Plan Changes Policy, please contact us at:
Email: support@talynce.com
Our support team is available Monday through Friday, 8:00 AM to 6:00 PM (GMT+8).
Latest update: Jan 10, 2025