Cancellation & Refund

1. Subscription Cancellation

1.1 You may cancel your Talynce subscription at any time by accessing your account settings or by contacting our customer support team at support@talynce.com.

1.2 Upon cancellation, you will retain access to the platform until the end of your current billing cycle. No partial refunds will be issued for unused time in the current billing period unless otherwise specified in this policy.

1.3 Cancellation will take effect at the end of your current billing cycle, and you will not be charged for subsequent billing periods.

1.4 If you cancel your subscription, your account will be downgraded to a limited access account at the end of your billing cycle. You will still be able to access certain features, but premium features will no longer be available.

2. Refund Eligibility

2.2 Technical Issues: If you experience significant technical issues that prevent you from using the platform's core features, and our support team is unable to resolve these issues within a reasonable timeframe, you may be eligible for a partial or full refund at our discretion.

2.3 Service Unavailability: If Talynce experiences extended downtime (more than 24 consecutive hours) not related to scheduled maintenance, you may be eligible for a prorated refund for the affected period.

2.4 Duplicate Charges: If you have been charged multiple times for the same subscription period, the duplicate charges will be refunded in full once verified.

3. Non-Refundable Circumstances

• Cancellation requests made after the 14-day money-back guarantee period (for new subscribers)
• Dissatisfaction with the platform features that were clearly described in the service description at the time of purchase
• Changes to the platform or its features that were communicated to users in advance
• Inability to use the platform due to incompatible hardware or software on the user's end
• Violation of Talynce's Terms of Use
• Subscription cancellations after the billing cycle has begun (except as specified in Section 2)

4. Refund Process

4.1 To request a refund, please contact our support team at support@talynce.com with the following information:

• Your full name and email address associated with your Talynce account
• Date of purchase
• Reason for requesting a refund
• Any relevant documentation or information that supports your refund request

4.2 Our team will review your request and respond within 5 business days. If your refund is approved, the amount will be credited back to the original payment method used for the purchase.

4.3 Depending on your payment provider, it may take an additional 5-10 business days for the refunded amount to appear in your account.

5. Prorated Refunds

5.1 In cases where a prorated refund is issued, the refund amount will be calculated based on the unused portion of your subscription period.

6. Enterprise and Custom Plans

6.1 For Enterprise and Custom Plans, cancellation and refund terms may differ from those outlined in this policy. Please refer to your specific service agreement for details.

6.2 Enterprise customers should contact their dedicated account manager for any cancellation or refund requests.

7. Free Trial Period

7.1 Users on free trial periods may cancel their trial at any time without charges.

7.2 If you do not cancel before the trial period ends, you will be automatically charged for your selected subscription plan.

7.3 You will receive email notifications before your trial period expires to remind you of the upcoming charge.

8. Payment Disputes

8.1 If you initiate a chargeback or payment dispute through your payment provider without first contacting Talynce support, your account may be suspended until the dispute is resolved.

8.2 We encourage you to contact our support team first to resolve any billing issues before initiating disputes with your payment provider.

9. Changes to This Policy

9.1 Talynce reserves the right to modify this Cancellation and Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

9.2 We will notify users of significant changes to this policy via email or through a notification on our platform.

9.3 Continued use of Talynce after changes to this policy constitutes acceptance of the updated terms.

10. Contact Information

If you have any questions or concerns regarding this Cancellation and Refund Policy, please contact us: