This Cancellation and Refund Policy outlines the procedures for cancelling your Talynce subscription and the conditions under which refunds may be issued. By using our services, you agree to the terms outlined in this policy.
1. Subscription Cancellation
1.1 You may cancel your Talynce subscription at any time by accessing your account settings or by contacting our customer support team at support@talynce.com.
1.2 Upon cancellation, you will retain access to the platform until the end of your current billing cycle. No partial refunds will be issued for unused time in the current billing period unless otherwise specified in this policy.
1.3 Cancellation will take effect at the end of your current billing cycle, and you will not be charged for subsequent billing periods.
1.4 If you cancel your subscription, your account will be downgraded to a limited access account at the end of your billing cycle. You will still be able to access certain features, but premium features will no longer be available.
2. Refund Eligibility
2.1 14-Day Money-Back Guarantee: New subscribers to Talynce are eligible for a full refund within 14 days of the initial subscription purchase if they are not satisfied with our services. This guarantee applies only to first-time subscribers and cannot be claimed for renewal payments.
2.2 Technical Issues: If you experience significant technical issues that prevent you from using the platform's core features, and our support team is unable to resolve these issues within a reasonable timeframe, you may be eligible for a partial or full refund at our discretion.
2.3 Service Unavailability: If Talynce experiences extended downtime (more than 24 consecutive hours) not related to scheduled maintenance, you may be eligible for a prorated refund for the affected period.
2.4 Duplicate Charges: If you have been charged multiple times for the same subscription period, the duplicate charges will be refunded in full once verified.
3. Non-Refundable Circumstances
3.1 Refunds will not be issued in the following circumstances:
- Cancellation requests made after the 14-day money-back guarantee period (for new subscribers);
- Dissatisfaction with the platform features that were clearly described in the service description at the time of purchase;
- Changes to the platform or its features that were communicated to users in advance;
- Inability to use the platform due to incompatible hardware or software on the user's end;
- Violation of Talynce's Terms of Use;
- Subscription cancellations after the billing cycle has begun (except as specified in Section 2).
4. Refund Process
4.1 To request a refund, please contact our support team at support@talynce.com with the following information:
- Your full name and email address associated with your Talynce account;
- Date of purchase;
- Reason for requesting a refund;
- Any relevant documentation or information that supports your refund request.
4.2 Our team will review your request and respond within 5 business days. If your refund is approved, the amount will be credited back to the original payment method used for the purchase.
4.3 Depending on your payment provider, it may take an additional 5-10 business days for the refunded amount to appear in your account.
5. Prorated Refunds
5.1 In cases where a prorated refund is issued, the refund amount will be calculated based on the unused portion of your subscription period.
5.2 The prorated refund will be calculated as follows: (Subscription Fee ÷ Total Days in Billing Cycle) × Number of Unused Days.
6. Enterprise and Custom Plans
6.1 For Enterprise and Custom Plans, cancellation and refund terms may differ from those outlined in this policy. Please refer to your specific service agreement for details.
6.2 Enterprise customers should contact their dedicated account manager for any cancellation or refund requests.
7. Changes to This Policy
7.1 Talynce reserves the right to modify this Cancellation and Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
7.2 We will notify users of significant changes to this policy via email or through a notification on our platform.
7.3 Continued use of Talynce after changes to this policy constitutes acceptance of the updated terms.
8. Contact Us
If you have any questions or concerns regarding this Cancellation and Refund Policy, please contact us at:
Email: support@talynce.com
Our support team is available Monday through Friday, 8:00 AM to 6:00 PM (GMT+8).
Latest update: Jan 10, 2025